INDUSTRIAL COURT OF MALAYSIA CASE NO: 23/2-341/11 BETWEEN SARAWAK BANK EMPLOYEES’ UNION VS SARAWAK COMMERCIAL BANKS ASSOCIATION AWARD NO: 761 OF 2012 SUMMARY OF THE CASE According to the case the dispute is between Sarawak Bank Employees’ Union (’’the Union’’) and Sarawak Commercial Banks Association (’’the Association’’). The dispute is over the incorporation of ’’higher similar benefits’’ by way of variation into the 12th Collective Agreement for the period commencing
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CUSTOMER MANAGEMENT PROCESSES It becomes extremely important in today’s competitive world to outsmart the competitors not only by innovations in product and quality but to introduce new strategies in selecting‚ acquiring and maintaining a healthy relationship with the customers for the overall development of the company. The customer management processes involves: * Selecting a customer by creating customer segments based on the customer value proposition. Selection can be based on demographic
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does project management apply to Adventures Unlimited? Each tour established by Adventures Unlimited could be considered as a single project. Each tour has the destination‚ and is not routine and repetitive. The project begins when the consumer and Adventures Unlimited reach the same agreement‚ and ends when the consumer goes back. Each tour is unique and never been taken before. That is to say‚ each tour has the specific time‚ cost‚ and performance requirements. The tour‚ as one project‚ can
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Customer relationship management or CRM is not just the application of technology‚ but is a strategy to learn more about customers’ needs and behaviours in order to develop stronger relationships with them. It enables businesses to: Understand the customer Retain customers through better customer experience Attract new customer Win new clients and contracts Increase profitably Decrease customer management costs It is usually more profitable in the long run for a company to keep existing
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What is project management? Key understanding of Project Management in changing world How can a small business succeed in a rapidly changing world‚ with changing customer desires‚ new competitors‚ new technology‚ and new suppliers hitting us from all directions? The answer is project management. Project management helps us realize our dreams‚ take an advantage of opportunities‚ and solve our problems in changing times. We’ll put project management into simple language and learn how we can make
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PROJECT MANAGEMENT NOTES 1. Define ‘Project’. What are the main characteristics that identify and differentiate projects? Do you think that the specialized project management techniques can be applied effectively to non-engineering areas of organizational functions? Explain your answer with suitable examples. Project is a temporary endeavour undertaken to create unique product or service. Project is also defined as a unique set of coordinated and inter-related and inter-related activities
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requirement backwards to an actual business need and forwards to the ending product or service. Requirements are also linked to other requirements (Kerton‚ 2011). Requirements traceability benefits an organization by allowing it to improve scope management‚ improve test coverage and test costs‚ and improve impact assessment (Kerton‚ 2011‚ p. 2-3). A properly completed requirements traceability matrix allows an organization to clearly identify risks within the improved business process‚ as well as
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Part A: Project Management Leadership – Theory-Practice Gap Discussion Module: Project Management Date Due: 20th May at 12am No. of Words: 1976 (excluding references) Word Limit: 2000 Content 1. Introduction 1 2. Definition of leadership and project leadership 1 3. Project Management Best Practice 2 4. Leadership in practice (case-study) 3 5. Conclusion 6 References 7 1. Introduction Leadership
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Master’s Thesis Communicational aspects of Project Management using web-based technologies: Implementing an email-based communication environment carried out at the Information & Software Engineering Group Technical University of Vienna under the guidance of Ao.Univ.Prof. Dipl.Ing. Dr.techn. Andreas Rauber and Dipl.Ing. Dr.techn. Alexander Schatten as the contributing advisor responsible by Robert Neureiter‚ Bakk. techn. Molkereistrasse 3/7‚ 1020 Vienna Matr.Nr. 9925047 Vienna‚ 10.08.2005 Eidesstattliche
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Current Issues in Project Management Lecture No. 2 Project Organisational Structures & Issues Course Outline 2 Introduction Project Organisational Structures & Issues Group Work Presentations Session 1 Group Work Presentations Session 2 Stake Holder Management Project Cost Planning & Control Excercizes Project Specification Mid Term Exams Final Group Work Presentations 1 Final Group Work Presentations 2 Project Risk Management Case Studies... Final Exams Qaisar Kazmi - 2012 - Khartoum -
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