Unit-1 Communication Skills Concept of Communication Process of Communication Types and Levels of Communication Technical Communication and General Communication Important Elements of Technical Communication Importance and Need of Technical Communication 1.1 CONCEPT OF COMMUNICATION Human beings cannot live in society without the help of communication. Even a small baby cries to make others understand its need – is one type of communication. Communication is the very basic need of
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COMMUNICATION SKILLS MODULE Prof. Dr. Hamid Rafiq Khattak hamid_khattak@hotmail.com Sara Yaqoob saroo_14@yahoo.com Rabia Basri rabia_basri2003@yahoo.com Acknowledgements I am sincerely indebted to Learning Innovation Division -National Academy of Higher Education‚ Higher Education Commission Islamabad for the opportunity of writing this module on Communication Skills. I am indebted to my colleagues at APCOMS‚ Ms. Sarah Yaqoob and Ms. Rabia Basri for their immense assistance in developing
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judge others for who they choose to hang out with‚ what decisions they make‚ and how they treat others. At the same time‚ the actions of others can also alter someone’s life. How people treat someone‚ what they say to them‚ and their other non-verbal communication can affect someone’s overall personality and ultimately their current identity. In the book Speak by Laurie Halse Anderson‚ this situation plays out with the main character‚ Melinda. She becomes an outcast and is ridiculed by her friends
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Q1 Communication plays an important role in all aspects of life. No matter who you are and where have you been located communication is a must for us to interact with each other. Communication skills are essential in all spheres of life. Considered it as works and relationship or dealing with the project leaders or working out some solutions with a team or writing reports‚ getting across the points effectively is what matters. There are two different types of communication‚ verbal and nonverbal
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time when dealing with emotionally charged clients. We cannot rely on what we did good last year or last month. Remember we are acting as an “ambassador” for our organizations. Even for the most tenure staff we still cannot afford to treat every verbal de-escalation attempt with complete professionalism. It only takes one bad effort and/or complaint to land us in hot water. Of course past service and record will be taken into consideration‚ but that may not be enough. You can be the most loyal
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COURSE CODE: UCU 001 COURSE TITLE: COMMUNICATION SKILLS Instructional manual for BBM – Distance Learning MODULE AUTHOR: MRS. SUSAN KAJUJU LAIMARU 1 TABLE OF CONTENT CHAPTER ONE................................................................................................................................. 4 1.0 INTRODUCTION TO COMMUNICATION ....................................................................... 4 1.1. DEFINITION OF COMMUNICATION.....................................
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Verbal and Nonverbal communication When we are communicating with verbal communication this involves a lot of the spoken word. Some principals of verbal communication are how you deliver your message‚ the tone you use‚ and the pitch of your voice. These principals are important in so many ways. When you are speaking with verbal communication it is important that you are confident in your message and be sure you know what you are talking about. Getting feedback in your communication is
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FUNDAMENTALS OF COMMUNICATION SKILLS 1 Elucidate on how to write a business letter (2 marks)‚ and include principles of writing letters (2 marks)‚ structure of a business letter (4 marks)‚ and types of a business letter (2 marks). Answer : Writing a business letter : Know the format. Whatever the content of your letter‚ there are a few business standards to follow regarding the way it looks. Business letters should be typed and composed in a common font such as Arial or Times New Roman. Include
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8.1 Work File Detour for Effective Verbal Communication Directions: Review the sentences below. Practice writing the sentences into "I" statements by using the "I" statement patterns provided below. After you feel confident you understand the concept of "I" statements‚ proceed to the assignment area and take the 3.1 Effective Verbal Communication online quiz. "I" Statement Patterns I feel............when you..........because I........ I think.......when you....because I I need....for you
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THE UNITED REPUBLIC OF TANZANIA MINISTRY OF EDUCATION AND VOCATIONAL TRAINING Field Support Programme for Diploma in Secondary Education SELF STUDY MODULE COMMUNICATION SKILLS MOEVT - NOV: 2007 ACKNOWLEDGEMENT The Ministry of Education and Vocational training (MoEVT) wishes to thank the following experts who participated in designing and developing this self-study module. Writers: 1. 2. Luka Mkonongwa Odilia L. Chua Assistant Lecturer‚ DUCE Teacher‚ Oysterbay Secondary School
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