SEM. – VII CERTIFICATE This is to certify that the training report entitled bSNL bROADBAND SERVICES submitted is a bonafide study work carried out by MR. MUDIT GUPTA under the supervision and guidance of SH. K.P.SINGH. During training period‚ trainee has learnt about overall exposure of RLU exchange‚ telecommunication network and bsnl broadband and 3G services. MUDIT GUPTA is a student of b.tech - ivth year‚ S.d. College of engineering and technology
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customer loyalty‚ the need to be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the confirmation of expectation has started to be conceptualizing
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“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. CUSTOMER SERVICE PLAN Maintaining an effective customer service program is one of the biggest challenges faced by managers in the current environment. Today‚ managers are faced with cutbacks in personnel‚ workforce reshaping‚ and lack of funds
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further regulatory and structural reforms. Even though the fixed line market share has been dropping consistently. Three telecom players dominate this market - Bharti Airtel with 19.5% market share‚ Reliance Communication with 16.7% and Vodafone with 16.4% followed by Idea around 12% and then BSNL having market share of around 11%. HISTORY OF AIRTEL Sunil Bharti Mittal founded the Bharti Group. In 1986‚ Mittal incorporated Bharti Telecom Limited (BTL)‚ and his company became
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BSNL company profile INTRODUCTION Bharat Sanchar Nigam Limited (known as BSNL‚ India Communications Corporation Limited) is a public sector communications company in India. It is the India’s largest telecommunication company with 25.14% market share as on December 31‚ 2007. Its headquarters are at Bharat Sanchar Bhawan‚ Harish Chandra Mathur Lane‚ Janpath‚ New Delhi. It has the status of Mini-ratna - a status assigned to reputed Public Sector companies in India. BSNL is India’s oldest and
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Strengths • BSNL is the India’s leading telecommunications and broadband Internet provider. • Provides global telecommunication services 90 million customers in India; • Provides 27.45 million fixed- wired line telephones with network connections‚ and local telephone exchanges; • Operates more than 72 million wireless subscriber; • Owns largest cellular provider in whole India; • BSNL communication has moved into new areas as technology improves and into new innovation like Mobile communication ‚ 3G
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APPLICATION OF NON-VERBAL COMMUNICATION STRATEGIES: LEAD BY NON VERBAL COMMUNICATION Prepared by: Latifah Shamsul Hamimi Nur Adilah Norhaliza Shafaiza Isha OBJECTIVE To apply verbal and non verbal communication strategy during communication. To identify and apply the best method of communication strategy in making decision. To identify the best approach to overcome crisis RULES OF THE GAME Lead your friend through a maze in blindfolded by using non verbal communication as guide. Rules:
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Communication Strategies for Different Intelligences Roger L. Gardner University Of Phoenix September 6‚ 2010 Introduction Communication is the exchange of‚ ideas‚ information‚ and personal expression between people. There are many different forms of communication including: signs‚ sounds‚ language‚ telephone‚ mass media‚ and computers (Fidel 2010). Some forms of communication are more effective than others. People with different intelligences‚ working in a team-based environment‚ need to
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READ ME Thank you for your download. The following are several chapters from your requested sample. Please keep in mind that while this sample is in PDF the full version is in Word format and you have the complete rights to make any changes you wish. What You Will Receive Each course title in the Velsoft suite of customizable courseware titles comes complete with additional teaching resources such as detailed Instructor Guide‚ Student Manual‚ Icebreakers & Classroom Activities
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