PolyTaste 2008: Service Audit Robert Hartman May‚ 2008 1 Agenda • • • • • • • What is a Service Audit? Dimensions of Service Guest Touch Points Event Environment Moments of Truth Observable Standards Audit Results 2 1 What is a Service Audit? • A Formal Study of Actual Service Performance – Based on Observable Standards – Performed by Disinterested Observers – Qualitative • Gathers Impressions • Characterizes Guest Experience – Quantitative • Gathers Data • Reports Operations
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What is a Strategic Audit? A strategic audit provides managers with the tools‚ information and commitment to evaluate the degree of advantage and focus provided by their current strategies. It produces the data needed to determine whether a change in strategy is necessary and exactly what changes should be made. The two major elements of a strategic audit are the external and internal environmental assessments. A strategic audit involves assessing the actual direction of a business and comparing
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What is the website trying to achieve? To improve the lives of those affected and the lives of family and friends. Offering expertise on mood disorders Electronic technology is a key enabler. BID ensures services are made more widely available across Australia with website = powerful source of information on mood disorders. How do they achieve the 5s’s? - Marketing terms to use: * 5 S’s : * Sell * Serve * Speak * Save * Sizzle Is it user friendly? Yes‚ www
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Threats may be created by a broad range of relationships and circumstances. When a relationship or circumstances creates a threat‚ such a threat could compromise‚ or could be perceived to compromise‚ a professional accountant’s compliance with the fundamental principles. A circumstance or relationship may create more than one threat‚ and a threat may affect compliance with more than fundamental principle. Threats fall into one or more of the following categories: (a) Self-interest threat – the threat
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THE ASSOCIATION BETWEEN AUDIT COMMITTEE CHARACTERISTICS AND FINANCIAL RESTATEMENTS ABSTRACT: The second section focuses on the background of corporate governance provisions such as the Blue Ribbon Committee (BRC) and Sarbanes Oxley (SOX) that aim to improve the effectiveness of audit committees. The composition of audit committees is heavily critiqued with an emphasis on independence‚ financial expertise and frequency of meetings. This paper will examine each of these characteristics
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Looking for Alibrandi Film Review Looking For Alibrandi is an Australian film directed by Kate Woods and produced by Robyn Kershaw‚ which was also based on the novel‚ written by Melina Marchetta‚ which she co-scripted as well. Although the film and the novel have the same plot‚ the scenes are in different order‚ which makes it a mystery to watch or read. Josephine Alibrandi (Pia Miranda) is in her last year of high school‚ attending a catholic private school with a scholarship. She promises herself
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Guideline for capstone assignment Rudolf M¨ller u Director of Bachelor Programmes August 3‚ 2009 1 Introduction In the study guide on ELEUM it says: The Bachelor thesis in the form of a capstone assignment concludes year 3 of the Bachelor’s programme. The capstone assignment is an individual assignment of 4 ECTS. The aim is to demonstrate your mastery of domain of study in an assignment that integrates your acquired knowledge and skills. This guideline gives a detailed description
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Assignment: Perform a diversity research audit on one of the top 10 companies identified by DiversityInc as a company that demonstrates the business case for diversity. There are 2 parts to this assignment a proposal and then the final project paper. Part 1 is the proposal (3 pages) - (due 10/2) submit a proposal which includes the company you plan on researching (Sodexo – No 1 in the DiversityInc) http://www.diversityinc.com/sodexo/ The criteria by which results will be measured (ie. CEO
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Internal Audit Working Paper Physical Plant Audit Page: 8.3.1/1 Evaluate Annual Construction and Major Repair Costs Prepare: KRS Date: 12/08/93 List of Unfinished Projects Reviewer: BMT Date: 12/09/93 Project | Type | BeginningDate(M/YR) | Projected Ending Date(M/YR) | Projected Ending Date(M/YR) | | Wagner Greenhouse | C |
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CHAPTER 19: PROFESSIONAL CONDUCT‚ INDEPENDENCE‚ AND QUALITY CONTROL Ethics and Professional Conduct * Ethics- system or code of conduct based on moral duties and obligations that indicate how an individual should interact with others in society. * Professionalism- refers to the conduct‚ aims‚ or qualities that characterize or mark a profession or professional person. * Most important concepts: personal responsibility and integrity * Accounting profession has developed a Code
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