be known as the world’s local bank and this tagline reflects HSBC positioning as a globe spanning financial institution with a unique focus on serving local markets. The Hong Kong and Shanghai Banking Corporation Ltd (HSBC) was established in 1865 to finance the growing trade between China and the United Kingdom and currently‚ it is the second largest bank in the world. In spite of serving more than 100 million customers through 9500 branches in 79 countries‚ the bank works hard to maintain local
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MENTON BANK OVERVIEW A large regional bank seeks to develop a stronger customer orientation and deliver more services through electronic technology instead of human tellers. Three branches have been selected as test sites for a new customer service program. Tellers‚ whose job was previously defined in operational terms‚ are now known as customer service representatives (CSRs) and are expected to engage in limited selling of the bank’s growing array of services. This move to a selling role has been
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The banking regulatory environment in which Deutsche Bank operates EU banking regulations The EU banking regulations governing banks operating in EU countries states that Affecting banks Libor fixing scandal One of the major banking scandals to rock the financial world in current times is the Libor fixing scandal‚ this is currently affecting Deutsche Banks and other banks across the world‚ where it was establish that banks had been rigging the Libor rate which is used to set financial transactions
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and for the period of its actual utilization. Generally an overdraft facility is given by a bank on the basis of a written application and a promissory note signed by the customer. In such cases an express contract comes into existence. In some cases‚ in the absence of an express contract to grant overdraft‚ such an agreement can be inferred from the course of business. Cash withdrawals from a bank account already overdrawn will automatically increase the size of the overdraft. An overdraft
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I-Part 1: 1.0 Organizational Overview: AB Bank is known as one of leading bank of the country since its commencement 28 years ago. It continues to remain updated with the latest products and services‚ considering consumer and client perspectives. AB Bank has thus been able to keep their consumer’s and client’s trust while upholding their reliability‚ across time. In spite of adverse market conditions‚ AB Bank Limited which turned 28 this year‚ concluded the 2008 financial year with good results
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INVESTMENT BANKS As with commercial banks‚ investment banks are highly leveraged entities that play important roles in both the primary and secondary markets. Investment banking activities include: • Raising funds through public offerings and private placement of securities. • Trading of securities. • Mergers‚ acquisitions‚ and financial restructuring advising. • Merchant banking. • Securities finance and prime brokerage services. The first role is assisting in the raising of funds by
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SUMMER TRAINING REPORT on Comparative Study of Bank’s Retail Loan Products for Bank of Baroda Under the supervision of Mr. N. K. Kalani (Chief Manager‚ Retail Loan Factory‚ DMR - I) New Delhi Institute of Management 50 (B&C)‚ 60‚ Tughlakabad Institutional Area‚ New Delhi – 110062. Acknowledgement First and foremost‚ I wish to thank Bank of Baroda for providing me opportunity to undergo my internship training. I am very much thankful to Mr. Nand Kishore Kalani (Chief Manager
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The main achievement of Jyske Bank was their ability to improve quality service and to deliver a service matching perfectly customers’ expectations. The gap model of service quality‚ developed by V.A Zeithmal‚ A. Parasuraman and L.L Berry‚ in Delivering Quality Service: Balancing Customer Perceptions and Expectations‚ will help us to understand how Jyske Bank managed to close the gap between customers’ expectations and perceptions (the customer gap). Briefly‚ the gap model states that an organization
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The topic of this essay will be on “Service‚ both poor and outstanding‚ has a strong emotional impact upon us as customers‚ creating intense feelings about the organisation‚ its staff and its services‚ and influencing our loyalty to it.” (Wirtz & Johnston‚ 2003‚ p.10) In relevance to the above quote‚ a RATER audit has been conducted on the customer service of the Commonwealth bank of Australia. The Commonwealth bank is the largest bank in Australia and has a leading customer base‚ so new
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| on | | JS Bank | | Submitted By: M. Jehangir Khan Abdul Mannan Submitted To: Dr. Nawazish Mirza Dr. Ayesha Afzal Dec 2012 | RATING RATIONALE ASSESSMENT | New | Previous | Entity | | | Long term | A+ | A | Short Term | A1 | A1 | The rating shows a fine and sound financial performance of the bank emanating from increasing bank’s profitability and liquidity and the sound capital adequacy values. Also the growing network of bank with the increase
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