AB1601 Organizational Behavior & Design Semester 2‚ AY 2012/13 COVER PAGE Full Name: Loh Qi Hui Joan Matriculation Number: U1210649F Seminar Group Number: 03 Seminar Group Instructor: Professor Don Willis Assignment: Critical Thinking Date: 22 February 2013 Word Count: 1505 Assignment Submission Declaration
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customers evaluate banks’ performance mainly on the basis of their personal contact and interaction (Gronroos‚ 1990). Defining service quality and its components in a form that is actionable in the workplace is an important endeavor that any business company cannot take lightly. Moreover‚ many scholars agree that service quality can be decomposed into two major dimensions (Gronroos‚ 1984; Lehtinen and Lehtinen‚ 1982). The first is referred to by Zeithaml et al. (1985) as “outcome quality” and the second
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majority of their life at work job satisfaction is an important element of everyone’s individual well-being. “Job satisfaction is a positive feeling that one gets about a job resulting from an evaluation of its characteristics (Robbins‚ S. P.‚ & Judge‚ T. A. pg. 75‚ 2013).”The top five factors and why they are important to me would have to be job security‚ relationship with co-workers‚ safety with in the work place‚ compensation / pay‚ and benefits. Job security Job security is important to me so
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The major causes of job satisfaction‚ how does job satisfaction impact productivity‚ absenteeism and turnover and how employee satisfaction is related to customer satisfaction in organizations. Job satisfaction is described as a positive feeling about a job resulting from an evaluation of its characteristic (Essentials of Organizational Behavior 10 edition‚ Stephen Robbins/Timothy Judge). According to Locke and Lathan (1976) the definition of job satisfaction is a pleasurable or positive emotional
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Kennedy’s definition 2 1.2. Schein’s definition 3 1.3. Scholz’s definition 4 2. A brief review of Harrison’s and Handy’s cultural model 6 3. Apply Harrison’s and Handy’s cultural model in analyzing the culture of Vietnam Dairy Products Joint Stock Company (Vinamilk) 8 3.1. An overview of Vinamilk history 8 3.2. Cultural context at Vinamilk 8 CONCLUSION 11 REFERENCES 11 BIBLIOGRAPHY 13 LIST OF FIGURES 1. Figure 1. Deal and Kennedy’s typology 2 2. Figure 2. Schein’s three levels of culture
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his or her work. Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job;[1] an affective reaction to one’s job;[2] and an attitude towards one’s job.[3] Weiss (2002) has argued that job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect (emotion)‚ beliefs and behaviours.[4] This definition suggests that we form attitudes towards our jobs by taking into account
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TOPIC: FACTORS AFFECTING JOB SATISFACTION OF THE STAFF IN CAN THO UNIVERSITY OF MEDICINE AND PHARMACY - VIET NAM Phan Thi Luyen‚ Master of Education in Educational Management Mahidol University‚ Thailand Introduction: Can Tho University of Medicine and Pharmacy has been established since December 25th‚ 2002 based on the Decision No 184/2002/QĐ-TTg of the Prime Minister to be the first and the only medical university in the Mekong Delta‚ in the South West of Viet Nam. Its establishment helps
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between employees and their organization has been always attracted a considerable attention from the public these days. Therefore‚ there are numerous researchers doing thousands of researching projects related to this head topic like Argyris (1957)‚ Myer and Allen (1997). Job satisfaction and employees’ attitude have an effect to the capacity and productivity at the workplace directly. People who are very satisfied with their job often work greater effective or lack of absenteeism‚ quitting job and
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to have a good job where you don’t feel like taking sick leave‚ where you don’t feel like changing jobs on a regular basis‚ where you feel valued‚ where you feel that what you do is an intrinsically worthwhile something and where you feel that your potential is being fulfilled." He says happy workers could add to the nation’s productivity. "I have no doubt that Australia’s productivity growth has been lower in the last 10 years than it was in the last 30 years‚" he said. "The low productivity growth
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Attempting to understand the nature of job satisfaction and its effects on work performance is not easy. For at least 50 years industrial/organizational psychologists have been wrestling with the question of the relationship between job satisfaction and job performance. Researchers have put a considerable amount of effort into attempts to demonstrate that the two are positively related in a particular fashion: a happy worker is a good worker. Although this sounds like a very appealing idea‚ the results
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