Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
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| HR Case Presentation | PMS at Packages Ltd. | | | | Anam Waqar: | Amna Masood: 09-0775 | Dehneez Iqbal: 09-0660 | Jaweria Hassan: 09-0688 | Submitted to: Dr. Sadia Nadeem Contents Summary 2 Performance Objective 3 Strengths 3 Weaknesses 4 Recommendations 5 Performance Evaluation 6 Strengths 6 Weaknesses 7 Recommendations 7 Competency Evaluation 8 Strengths 8 weaknesses 9 Recommendations 10 Performance Development 11 Weaknesses 11 Recommendations 11 Cnclusion
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Q1 Value: Angiomax is a blood-thinning drug‚ or anticoagulant‚ used in emergency coronary heart care. Angiomax is positioned as an alternative to heparin‚ the most commonly used anticoagulant in emergency coronary heart care‚ so to assess Angiomax value to a hospital is required to compare these two drugs. First of all is necessary to analyze the differences in effectiveness of the products in treatments. The use of heparin has associated some general disadvantages like: • Unpredictable effects:
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PUTTING THE SERVICE-PROFIT CHAIN TO WORK “When companies put employees and customers first‚ their employees are satisfied‚ their customers are loyal‚ their profits increase‚ and their continued success is sustained.” Harvard Business Review‚ March-April 1994. There is growing number of companies that includes Banc One‚ Intuit Corporation‚ Southwest Airlines‚ ServiceMaster‚ USAA‚ Taco Bell‚ and MCI know that when they make employees and customers paramount‚ a radical shift occurs in the way they
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* * The Bay Bridge Tunnel * * * * * * * * * * * * * * * * * * * * * * * * By: Ryan Goldberg * Class: Drafting 3 * Date: 10-14-12 * * * * The CBBT (Chesapeake Bay Bridge Tunnel) is a 17.6-mile long composite bridge composed of low-level trestles‚ high-level trestles‚ single-tube tunnels‚ and truss bridges. It was commissioned to be built in 1960 and
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I. Introduction Deere & Company (also known as John Deere‚ after its founder) is a world-leading manufacturer‚ distributor‚ and financier of equipment for agriculture‚ construction‚ forestry‚ and commercial and consumer applications (lawn and grounds care). Deere’s objective has consistently been to be the low-cost producer in the markets it serves. However‚ it seeks to do so while maintaining an image of quality and customer focus. Its company values are quality‚ innovation‚ integrity‚ and commitment
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Good Neighbours Campaign‚ 1999 Client: Australian Cotton Industry PR Company: Cox Inall Communication Cotton production is a significant primary industry in Australia‚ with a record harvest of more than 583‚000 hectares being planted in 2011/12. Cotton is one of Australia’s largest rural export earners‚ which continually supports the viability of more than 50 rural communities across the country. With more than two and a half times the world’s average yields‚ Australia’s cotton industry is now
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Company Case 5 “Saturn” MRKT310 1. GM’s marketing strategy is to use different lines of vehicles to reach different segments of the market. Although GM is an American made and built company they realize there is buying power in markets that prefer European engineering. Below is the Segmentation breakdown: a. Geographic: i. Country Region:- United States ii. Density: Urban‚ Semi-urban & rural b. Demographic : i. Age: Under 35
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Salama Hoover Marketing Dynamics August 1‚ 2013 Starbucks Company Case 1. Describe how Starbucks initially segmented and targeted the coffee market? * Starbucks at first segmented and targeted the coffee market by providing customers a “third place.” Customers saw Starbucks as a place to get away from work‚ home‚ and etc. Soon enough‚ The Starbucks Experience started; giving personal service and appealing atmosphere. The company was known in the coffee market for premium brand‚ Starbucks
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Case: Donner Company EXECUTIVE SUMMARY The Donner Company is a manufacturer of printed circuit boards. They need to address several issues in their supply chain operations to improve their service level because net income in the month of September has drastically decreased. Before September‚ growth was steadily increasing every month. They found that the major problems include unpredictable bottlenecks in manufacturing‚ lower than expected productivity and lower than expected quality
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