A Measure of Service Quality for Retail Stores: Scale Development and Validation Pratibha A. Dabholkar Dayle I. Thorpe Joseph 0. Rentz University of Tennessee‚ Knoxville Current measures of service quality do not adequately capture customers ’perceptions of service quality for retail stores (i.e.‚ stores that offer a mix of goods and services). A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures
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VoIP Services for Car Dealerships Investing in a robust telephony system that enables seamless and efficient communication across all channels is crucial for car dealerships. Whether it’s answering car inquiries or sending reminders and sales quotes‚ harnessing the power of VoIP can help car dealers deliver top-notch customer service and increase their bottom line. Here on Voip-Info‚ we provide relevant and up-to-date all-VoIP related information on VoIP providers‚ software‚ hardware‚ standards
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CASE STUDY: Quality Parts Company . BUS520 OPERATIONS MANAGEMENT 04 January 2008 Introduction: I. Which of the changes being considered by the manager of Quality Parts Company are counter to the lean philosophy? II. Make recommendations for lean improvements in such areas as scheduling‚ layout‚ kanban‚ task groupings‚ and inventory. III. Sketch the operation of a pull system for quality for Quality Parts Company’s current system. IV. Outline a plan for introducing lean at Quality Parts
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What are the possible outcomes? Explain your answers. When looking at this case scenario there seems to be only one possible outcome for this scenario. Jeff was underage at the time of contract and under the law this contract was not valid. Steve the salesperson was completely liable under the law for entering a contract with an underage minor. As a car company representative there is protocol which must be used when entering into any contract and a major part of protocol is to ensure that both
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dimension of Service Quality and explain how you will use those dimensions to gain competitive advantage over your competitors. In today’s competitive environment‚ organizations must earn the customer’s trust by consistently meeting or exceeding expectations. The disparity between expectation and perception is the major determining factor in a customer’s assessment of quality of service. Service quality and customer service is very important. One of the most important customer service skills you
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Measuring the Service Quality of Service Sector - A Case of Commercial Bank of Ethiopia R.Renjith Kumar‚ Asst. Prof and Head of the Department‚ Ilahia School of Management Studies‚ Ilahia College of Engineering and Technology‚ Muvattupuzha‚ Kerala Abstract Service sector is growing in Ethiopia which basically an agrarian country is trying to become a developing country in the North Eastern Africa. Banking services have gained significant role in this country due to increasing number of customers
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I watched the live production of “RENT”. The biggest issue in the musical “RENT” was that‚ everyone was poor‚ and HIV positive‚ and was struggling to survive in Alphabet City in Manhattan‚ New York. They were all young musical artist. The musical “RENT” showed how times can be hard for people‚ and some don’t notice due to the fact that they have everything they need in life‚ like money. One of the characters in the musical use to be a part of the group and then later on forgot his morals and where
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Naizhjay McDaniel April 20‚ 2014 Frederick Perry Theatre Appreciation Rent A few weeks ago‚ I went to see the musical Rent written by Jonathon Larson. The musical has been re made many times as it is a very popular musical. This re make was directed by Pierre Jacques-Brauit. While on my way to Cuyahoga Community College-Western campus‚ I became extremely enthusiastic as I had high expectations of the performance. However‚ after watching the two and a half hour production‚ I was utterly disappointed
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MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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Introduction This case study talks about the many service quality issues faced by a local mass transport company‚ SMRT. The company has to still remain functional amidst mass criticism amongst the public due to inefficient communication networks‚ inefficient maintenance and various problems in the senior management. As a newly appointed senior manager‚ it is imperative that we work towards delivering a high quality service to our customers. There are many tools and quality improvement frameworks
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