Level of Customer Satisfaction in a School Cafeteria Using the SERVQUAL Model A Research Paper Presented to The Faculty of Manila Tytana College of Accountancy and Management MANILA TYTANA COLLEGES Pasay City In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT AUGUST 2013 CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Customers are the ones who make the business survive‚ and it is the personnel
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International Journal of Quality & Reliability Management Emerald Article: Applying SERVQUAL to Web sites: an exploratory study Jos van Iwaarden‚ Ton van der Wiele‚ Leslie Ball‚ Robert Millen Article information: To cite this document: Jos van Iwaarden‚ Ton van der Wiele‚ Leslie Ball‚ Robert Millen‚ (2003)‚"Applying SERVQUAL to Web sites: an exploratory study"‚ International Journal of Quality & Reliability Management‚ Vol. 20 Iss: 8 pp. 919 - 935 Permanent link to this document: http://dx
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observations‚ two of these establishments specified as Pizza Parlors and Coffee Shops can barely survive or maintain its sustainability in the municipality. Essentially‚ there are some factors to consider behind the sustainability of these said establishments. Every now and then‚ various Food and Beverage establishments have already existed in the market. However‚ not all of them became successful as days pass by. Unlike before‚ there are Pizza Parlors and a Coffee Shop in Midsayap but it
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increase bank performance. This study used the SERVQUAL model and it comprised of five service quality dimensions of tangibility‚ reliability‚ responsiveness‚ assurance and empathy. Glaveli et al.‚ (2006)‚ Petridou et al.‚ (2007)‚ Spathis‚
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ii) The play‚ “Juno and Paycock”‚ by Sean O’ Casey is another comparative text I have studied under the theme of poverty. It is set in the inner city of Dublin during the Irish Civil War. It centres on how does the poverty affect the Boyle family members living in a two-room tenancy in a tenement house at the time of when Dublin had some of the worst slums in Europe. The key moment of the play which draws my attention to the chosen theme is the scene where Juno Boyle told her husband‚ Jack “Captain”
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Theoretical Background Coffee has being blamed for so many ills from causing diseases and cancers to many people. Recent study states that coffee intake is not bad at all and doesn’t find any health benefits in causing cancer and diseases. However these studies state that a mild intake of unfiltered coffee can increase cholesterol levels. Newer studies have also shown that coffee may have benefits‚ such as protecting against Parkinson’s disease‚ type 2 diabetes and liver cancer also it has high
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Hinduism * A combination of a member of religious traditions in India * A polytheistic religion (More than one god) * God is Brahman - Creator and creation‚ made manifest in 3 persons: 1. Brahma - Creator 2. Vishnu - Preserver 3. Shiva - Destroyer * According to Hinduism‚ our true self is Brahman * The human soul is Atman * Basic Hindu phrase is "Atman is Brahman" or "Tat Tatum asi"‚ meaning "That Thou Art!" * Goal of Hindu life: 1. Become perfected to
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Documentation: A Comparative study between MLA and APA style Introduction: Documentation is a very significantly important matter in any research paper. A good and proper documentation is mandatory for a good research. Documentation means confirmation of some fact or statement that is true through the use of documentary evidence. Actually proper documentation ensures proper documentary evidence. So it is crucially important that one should ensure a proper documentation so that the paper should
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How is conflict featuring in key relationships‚ the catalyst for the pursuit of dreams? In the novel‚ Sons and Lovers by D.H Lawrence and the movie‚ The Glass Menagerie based on the play by Tennessee Williams‚ conflict featuring in relationships plays a key role in altering one’s pursuit of dream. A range of relationships are explored and this is done through a variety of language techniques such as symbolism and imagery. The movie‚ The Glass Menagerie is set in a small apartment in St Louis in
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IN STORE PROMOTION COMPARATIVE STUDY - WOMEN FRAGRANCES - ANDREEA ELENA PALICI - BRAND MANAGER APPLICANT 28th of July 2013 TABLE OF CONTENTS 1. BRANDS & RETAILERS - SHORT PRESENTATION 2. FINDINGS & CONCLUSIONS Sephora Marionnaud Douglas Kendra 3. RECOMMENDATIONS Prepared by Andreea Elena Palici‚ 28th July 2013 BRANDS – SHORT PRESENTATION Founded in 1952 by designer Hubert de Givenchy Owned by luxury goods corporation LVMH Headquarters – Paris‚ France Founded in
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