MYSTERY SHOPPING: AN EFFECTIVE METHOD FOR MEASURING INTERNAL QUALITY SERVICE 1.0 Contents 2.0 Executive Summary The Jamaica National Building Society (JNBS) is the premier building society in Jamaica and prides itself on providing excellent customer service. Consequently‚ JNBS conducts an internal quality service survey twice per year to help staff recognize how their performance and customer service delivery is perceived by individuals in other departments. This approach has provided
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How can shopping be seen as a sacrifice? Daniel Millers’ essay‚ A Theory of Shopping‚ explores the intricate nature of shopping‚ and the behaviours exhibited by families within a suburb of North London. Millers’ observations took place over a one-year period from 1994-5‚ and through this time many interesting theories were raised. One particular point raised by Miller was the fact that there are many parallels between shopping and sacrifice. He brought this comparison up in a number of ways‚ which
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A SUMMER TRAINING PROJECT REPORT ON “A Study on Consumer Behavior Towards Online Shopping” SUBMITTED IN THE PARTIAL FULFILLMENT FOR THE AWARD OF DEGREE OF MASTER IN BUSINESS ADMINISTRATION 2013-15 UNDER THE GUIDANCE OF: Ms. SURBHI MALHOTRA ASSISTANT PROFESSOR‚ RDIAS SUBMITTED BY: TARUN GIANCHANDANI ROLL NO. 02680303913_BATCH NO. 2013-15 RUKMINI DEVI INSTITUTE OF ADVANCED STUDIES An ISO 9001:2008 Certified Institute NAAC Accredited Grade A (Approved by AICTE‚ HRD Ministry‚ Govt. of India)
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prices. There were three equivalent products at three different prices: €1.99‚ €2.89 and €3.65. I immediately picked the €2.89. The “logic” behind it was: “let me pick the middle one”. Gladly‚ I took a second to reflect before I placed the bag in the shopping cart. I then imagined the scenario where I would only have to choose between the two cheapest brands; in such a case‚ I would surely choose the €1.99 option. The line of thought
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The impact of online apparel stores on in-store shopping: A complement rather than a substitute Abstract Due to the fast development of the Internet and the growing popularity of online shopping‚ some argue that the online shopping will substitute store shopping ultimately. For some products such as books and tickets‚ that might be true‚ however‚ for product like apparel - a kind of high-risk and hedonistic product‚ it is not the case. This essay demonstrates why it is
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iTROLLEY. We make use of RFID technique to create intelligent shopping trolleys‚ which keeps a tally of what is in them. This application also reduces time at the checkout through active billing at the trolley terminal. The trolley’s system can identify the placing of the products in (or out of) the trolley‚ access pricing information‚ display promotions‚ and relates to other in-shop applications. At the check-out‚ the smart shopping trolley system transmits the list of items to the cashier. It transmits
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Attitudes towards Online Shopping Part A (1). (Respondents are requested to answer the following questions with answers from strongly agree to strongly disagree on a Likert five-point scale) 1. Strongly Disagree 2. Disagree 3. Neither Agree or Disagree 4. Agree 5. Strongly Agree. Questions Strongly agree Agree uncertain/ not applicable Disagree Strongly disagree 1. I get on time delivery by shopping online 2. Detail information is available while shopping online 3.I can buy
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ATTITUDE OF INDIAN CONSUMER TOWARDS ONLINE SHOPPING A Project Presented to University Business School‚ Panjab University CERTIFICATE This is to certify that the Report entitled “Attitude of Indian Consumers towards Online Shopping” has been made for the partial fulfillment of the Marketing course by Bandeep Kaur‚ student of MBA Marketing‚ under my guidance. I confirm that this Report truly represents her work. This work is not a replication of work done previously by any other person and has
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Online Shopping and Customer’s Satisfaction Online Shopping and Customer’s Satisfaction Course Title: Business Research Methodology Course Code # MGT-407 Prepared By: Md. Ruhul Amin Serial: 94 Section: A Batch: 17th Prepared for: Dr. Muhammad Shariat Ullah Assistant Professor Department of Management University of Dhaka Date of Submission: October 30‚ 2014. ii Letter of Transmittal To‚ Muhammad Shariat Ullah Assistant Professor Department of Management University of Dhaka Subject: Submission
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POWER OF E-COMMERCE OVER TRADITIONAL MALL SHOPPING i. Most people with different ages can easily browse the internet for several reasons; however‚ the online shopping considered being one of the most amazing motives. Internet revolution and growing of online marketing shifted most of consumers’ preferences to rely on online shopping instead of the usual traditional mall shopping especially when it comes to convenience‚ easiness‚ and globalization. ii. Convenience a. Convenience is the key
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