Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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Hilton Manufacturing Company 9-192-063 Table of Content 1.1 Executive Summary…………………………………………………………………3 1.2 Problem Statement……………………………………………………………………3 1.3 Data Analysis………………………………………………………………………….4 1.4 Questions……………………………………………………………………………….5 1.4.1 If the company had dropped product 103 as of January 1‚ 2004‚ what effect would that action have had on the $158‚000 profit for the first six months of 2004? ( See exhibit 2)………………………………………………5 1.4.2 In January 2005 should the company reduce
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when making and receiving telephone calls When making phone calls the caller should make sure he or she has all the questions they want to ask‚ its good practice to have a pen and paper handy to take messages and be ready to listen to the conversation attentively. When receiving a call answer after a certain number of rings‚ say the name of the company and branch if the organisation has multiple locations‚ listen carefully to the reason why the caller rang‚ and it’s important to smile when talking
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CASE ANAYLYSIS: BROWNING MANUFACTURING COMPANY I. Background The management of Browning Manufacturing Company annually prepared a budget of expected financial operations for the ensuing calendar year. Provided is the Projected Balance Sheets‚ Income Statements & Statement of Cost of Goods Sold for 2009 and expected transactions for 2010 in order to prepare the 2010 budget. II. Analysis A. ANALYZING FINANCIAL STATEMENTS FOR 2010 Below are the transaction
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Service quality is becoming an important part in hotel industry. Thus‚ it is significant to measure and find effectiveness of service quality based on customers’ satisfaction.The paper is a brief analysis of service gap in Sheraton Macao Hotel. According to the questionnaires and investigation‚ we hope to find out the customers’ satisfaction in Sheraton Macao hotel and whether Sheraton Macao Hotel can satisfy her customers. Key words: Sheraton Macao Hotel‚ customers’ satisfaction. 1. Introduction
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Qualities of a good teacher – with special reference to Quality Circle “The greatest danger for most of us is not that our aim is too high and we miss it‚ but that it is too low and we reach it.”----Michelangel BY Prof. Amrita Chourasia and Prof Kumkum Singha Abstract:- First‚ there is no hard and fast list that tells us who is a good teacher or who is not a good teacher. However‚ there are traits that excellent teachers have in common. These are not the usual qualities such as being
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related reports? 19 Initial Analysis of Superior Manufacturing Company Case :- 1) After death of Richard Harvey (2004)‚ founder and president of Superior Manufacturing Company (SMC)‚ Paul Harvey took over. Paul Harvey had only 4 years of experience. Soon followed serious management problems because of some bad decisions made by Paul Harvey. The income statement of 2004 reflected net loss of $0.68million in a good business year. To solve this problem Herbert Waters was brought over as General Manager
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Internet Mediated Environment (IME) based services has changed the manner in which firms and consumers interact. This paper aims to provide a more comprehensive understanding of the role service quality dimensions play in developing service enjoyment and loyalty in IMEs. We are in the era of service-based economies. The services sector has grown to dominate economic activity in today’s advanced industrial economies. Interestingly‚ within the growing service-dominated economies‚ increased innovation
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telecommunications Services Company headquartered at New Delhi‚ India. It operates in 20 countries across South Asia‚ Africa and the Channel Islands. Airtel has GSM network in all countries in which it operates‚ providing 2G‚ 3G and 4G services depending upon the country of operation & always raises call tariffs. Airtel is the world’s fourth largest mobile telecommunications Company with over 261 million subscribers across 20 countries as of August 2012. It is the largest cellular service provider in India
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Dr. Clifford Brown ABC CASE AC603 ABC MANUFACTURING COMPANY( due 10/8/2010) “If I were to price this crankshaft any lower than $225‚” said Mike Brunner‚ manager of ABC Company’s Machining division‚ “I’d be countermanding my order of last month for our sales staff to stop shaving their bids and to bid full cost plus quotations. I’ve been trying for weeks to improve the quality of our business‚ and if I turn around now and accept this job at $195 or $200 or something less than $225‚ I’ll be
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