long (ideally answer within 2 rings). 2. Always have a pen/pencil and some paper to take down the callers details and any relevant information including recording the time and date of the call. 3. Greet the caller according to the company guidelines (hello‚ company name‚ your name speaking‚ how can I help etc) 4. If the person the caller would like to speak to is unavailable be sure to take down the caller’s details and a brief description of what the caller wants. • The purpose of giving a
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Acme Manufacturing Company Introduction: The case of Acme Manufacturing Company is about a production manager who is basically lost his control over his time management. Because of that he did lots of mistakes in his daily professional life. Before we understand the whole case‚ we have to know all the character belongs to this case. So I tried to list out all the character below: * Steve Arnold: Production Manager & theme person of the case. * George Summers: Steve Arnold’s Friend
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International Journal for Quality research UDK- 656.025.2:658.56 Short Scientific Paper (1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters
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consistent delivery of superior quality‚ reliability and durability has been cited as the key success factors behind their ascension to global leadership in 2008 (Feng‚ 2010; Takeuchi‚ Osno and Shimizu‚ 2008). (Spear‚ 2004) postulates that the Toyota Production System (TPS) which incorporates the company’s legendary lean manufacturing practices coupled with the business philosophy of always placing the customer first; enabled them to repeatedly outperform their competitors on quality‚ productivity and cost
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How to Improve Quality and Productivity in a Construction Company GM588 Final Project Introduction During eight years ABC Construction Company has normally focused in construction of buildings within the commercial‚ industrial and multifamily markets in the Southeast of the United States. Normally‚ the company was used to deal with small and medium companies requiring short-term work‚ taking from one day to a month to complete. In the last year customer composition has changed; ABC Construction
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Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
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focus solely on profitability‚ but on the quality of products and services it offers to its customers”. This essay will discuss the various perspectives on the topic and will to a large extent agree with the view that businesses should not just focus on profit‚ by looking at customer desire for high quality product and their willingness to pay‚ then highlighting how focus on quality can lead to lower cost of product and profitability; as well as how quality influence organisation to be socially responsible
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Power Quality Problems and New Solutions Abstract: In this paper‚ the main Power Quality (PQ) problems are presented with their associated causes and consequences. The economic impacts associated with PQ are characterized. Finally‚ some solutions to mitigate the PQ problems are presented. Key words Power Quality‚ Power Quality problems‚ Power Quality costs‚ Power Quality solutions. 1. Introduction Power Quality (PQ) related issues are of most concern nowadays. The widespread use
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employment through the creation or acquisition of a company. An entrepreneur is thus a person who is engaged in an effort to transform his knowledge‚ ideas and innovations concepts in economic goods. This may lead to new organizations or perhaps to the revitalization of certain branch of an existing organization in response to a perceived opportunity. 5 Qualities of a Good Entrepreneur 13tweetsretweet Do you have what it takes to be a good entrepreneur? Is it something that you could learn
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The Need for Quality Metrics in Green Construction Companies: Analysis of Quality Differences in Traditional and Sustainable Building Practices Susie Williamson susangwilliamson@hotmail.com 9470 N. Little Cottonwood Rd. Sandy‚ Utah 84092 Dr. Leo Shelton PM 588 Fall Session 2‚ 2010 Introduction Conrad Construction Industries is a residential and commercial contracting firm based in Salt Lake City‚ Utah consisting of 100 employees‚ in addition to governing a board of directors and multiple
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