SPEAKING TEST – LEVEL B1 TEST PAPER 1 Part 1: Social interaction YOUR STUDY 1. What’s your major? My major is Chinese language. 2. What do you find difficult about your major? I think writing Chinese characters and Chinese pronunciation are really difficult. Especially writing chinese characters so I often forget how to write them. 3. What do you like about it? Many chinese characters represent the symbol of something in the word. Such as : human‚ mountain‚ water etc…So learning chinsese
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[Type the company name] Taiwan Semiconductor Manufacturing Co.‚ The Semiconductor Services Company | | | | | | | | | | | | [Type the company name] Taiwan Semiconductor Manufacturing Co.‚ The Semiconductor Services Company | | | | | | | | | | | | STUDY QUESTIONS Taiwan Semiconductor Manufacturing Company 1. Explain the “foundry model” that TSMC carved out in the semiconductor industry. How does it differ from the conventional
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report has been prepared on “Evaluation of customer service quality of Uttara Bank Limited” based on secondary data & information. The information used in the report has collected from various sources such as published materials like annual report‚ daily statement of affairs of Amberkhana Branch‚ Sylhet & articles related to banking activities. I have prepared this report to represent the available product & service facilities‚ service quality‚ their strength & weakness‚ efficiency to serve customer
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A Good Friend What is a friend? What is a good friend? I think everyone has a different understanding of this word. Everybody has many friends‚ but not all friends are good for you. So what is a good friend? I want to use my own experience to explain it. Su is my best friend. We were classmates in junior high school. When I first saw her‚ she was not tall‚ so I thought I was older than her. But the truth was that she was older than me. By accident‚ her seat was next to mine. So we had a lot
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micro industrial services company ¨ ¨ Jenny Sandbacka‚ Satu Natti and Jaana Tahtinen Department of Marketing‚ University of Oulu‚ Oulu‚ Finland Abstract Purpose – The purpose of this paper is to explore the internal and external corporate branding activities of micro-sized industrial business services companies. Design/methodology/approach – An abductive research approach and a case study method were used. Data were gathered with thematic interviews from three sources‚ a case company‚ its distributors
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this journal is available at www.emeraldinsight.com/1754-2731.htm TQM 25‚5 The influence of airline service quality on passenger satisfaction and loyalty 520 The case of Uganda airline industry Juliet Namukasa Makerere University Business School‚ Kampala‚ Uganda Abstract Purpose – The general objective of this study was to examine the influence of airline service quality on passenger satisfaction and loyalty. To achieve this‚ the research was guided by four specific objectives
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Assessment Task 2 – Manage Quality Customer Service Save this document to your desktop. Type the answers in the spaces and templates provided. You will need to plan for well-detailed and expansive responses. Please ensure that you save your document regularly and save a final copy before submitting. Upload your document in the upload section at the end of week 2. Please upload this document as a word document and not PDF for marking and feedback purposes. Students name Monique Clason Student Number
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and supplied to remain current. In addition‚ continued training‚ meetings and seminars are frequently offered to Kumon Franchisees so that they may run and market their businesses effectively. The Business Information The type of business is a service-oriented business which is provides education Mathematics and English reading programs using the KUMON Method of
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IJMBs Vol. 1‚ Issue 3‚ septeMBer 2011 I S S N : 2 3 3 0 - 9 5 1 9 (O n l i n e ) | I S S N : 2 2 3 1-2463 ( P r in t) Customer’s perception of service quality of State Bank of India - A Factor Analysis Department of Commerce‚ Avinashilingam Deemed University for Women‚ Coimbatore‚ India Abstract Customer service is an integral part of any organization. It is necessary to identify the key success factors in terms of customer satisfaction so as to survive in intense competition and increase
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called a good report: | 1. Information collected in the report must be relevant and focused to derive desired results. Pictorial and graphical presentation of data and related information help to understand the details easily. There is a possibility that the collected data in the report needs to be represented at many places in different formats to fulfill the report goals. The ultimate goal is to determine all the issue and make suitable strategies to cope up with these issue or problems. 2
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