Abstract: The service quality means to customer’s satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider
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tSTRUCTURE OF BANKS Commercial banks can be divided into 2 main categories: (1) Scheduled banks (2) Non-scheduled banks (1) Scheduled bank: A scheduled bank is so called because it has been included in the second schedule of Reserve bank of India Act‚ 1934. To be included in the schedule‚ the bank must satisfy the following 3 conditions: (a) It must have paid up capital and reserves of an aggregate value of at least Rs. 5 lakhs; (b) It must satisfy the reserve bank that its affairs
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Executive Summary This report is about bank‚ history and functions contains what I have learned in my six week internship at MCB (Ltd). It starts with its success story and brief introduction of management. This report contains detail about business practices in MCB‚ its current financial statement‚ position‚ working of its different departments in MCB Gojra Branch and about of how a letter of credit is used in bank. The purpose of exercise was to learn while working in practical field‚ especially
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highly lucrative bank. Banco Compartamos portrays itself as the gentler lender to Mexico’s poor. Compartamos means "let’s share‚" reflecting the philosophy of its founders‚ the two Carlos’. The non-profit Grameen Bank model and the commercial for-profit Banco Compartamos have many differences‚ the fundamental distinctions between them is in their funding methods. Grameen Bank funds microloans primarily through local funds usually from savings deposits‚ while Compartamos Banco takes a funding approach
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33.3 Functions of Commercial Banks The functions of a commercial banks are divided into two categories: i) Primary functions‚ and ii) Secondary functions including agency functions. i) Primary functions: The primary functions of a commercial bank include: a) accepting deposits; and b) granting loans and advances; a) Accepting deposits The most important activity of a commercial bank is to mobilise deposits from the public. People who have surplus income and savings find it convenient to
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Bangladesh Commercial Banking Report Q3 2009 Description: Bangladesh Commercial Banking Report provides industry professionals and strategists‚ corporate analysts‚ banking associations‚ government departments and regulatory bodies with independent forecasts and competitive intelligence on Bangladesh’s commercial banking industry. This report follows a rigorous approach to analysing commercial banking sectors around the world. We have collated data relevant to national commercial banking sectors
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Education In El Salvador Vs. America; The education that matters May 26‚ 2017 Period 1 Education is available worldwide‚ every country has education‚ some it’s harder to get to than most. Many educations around the world are free‚ in the united states you get a choice‚ from free to paying for the proper education. However‚ in El Salvador you have to pay for your education no matter what grade level you are attending. In the United States and El Salvador there are three types of ways to build your
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Last Monday‚ I started my day doing the Bank Reconciliation of Banco de Oro. It is where a report of bank balance as per company’s accounting records compares with the balance stated in the bank statement. Before I started this task‚ my supervisor told me that I should know first what the purpose of reconciling is. The purpose of preparing a Bank Reconciliation Statement is to detect any discrepancies between the accounting records of the entity and the bank besides those due to normal timing differences
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___________________________________________________________________________ 1. Which one of the following is not one of the five basic tasks of the strategy-making‚ strategy-executing process? A. Forming a strategic vision of where the company needs to head and what its future business make-up will be B Setting objectives to convert the strategic vision into specific strategic and financial performance . outcomes for the company to achieve C. Crafting a strategy to achieve the objectives and get the company where it wants to go D. Developing
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has suggested that merge of commercial and investment banks is a better approach to achieving stability. After the global financial crisis‚ the American economy went into recession. The policy priority of American government was then to intervene into its banking system so as to mitigate the impact of the crisis. One advantage of the merger of banks is that it can improve the overall condition of the economy (Khan‚ 2012). The merger of banks unites small and weak unit banks which will then be able to
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