Introduction Kings Travel has over 10 years of experience in the travel industry and is a member of most important Travel authorities e.g. ABTA‚ and IATA .Kings travel is also an approved agent for ATOL holders for customer financial protection. At Kings Travel the success factor of the growth is their friendly and highly professional services to maximise the customer satisfaction. Kings Travels’ staff is highly trained‚ efficient and knowledgeable in all aspects of travel‚ tour trade and because
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*BUS1001 Introduction to Management & Organisations E*ssay for Semester 1‚ 2008/9 According to Pettinger (2002)‚ management can variously be defined as a ‘science‚ profession and art’ and ‘its status lies somewhere between the three ‘with strong elements of each’. Is management a profession were you could qualify in like a doctor‚ is it science were there’s only “one best way to manage” (Bennet‚ Roger (1994)) or is it a skill/ personality in which a manager is has it in their genes from birth
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Introduction Wing On Travel was founded in 1964‚ the company has accumulated nearly 48 years of extensive operating experience. Wing On Travel‚ with its immigration group reported the number of tours‚ the number of its offices and branches‚ as well as quality of management‚ tour route network and a wide range of business and many other areas of outstanding performance‚ a leading travel agency in Hong Kong tourism industry. Wing On Travel Hong Kong one of the major travel agencies in Hong Kong‚ Macau
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on the topic “implications of management” and focuses on different styles of management and different styles of leaderships suggested by two different authors. The purpose is to critically analyse and evaluate these two different styles and compare the two author’s views in order to discover where the similarities and/or differences appear. Furthermore this will focus on the main topic “implications of management” in order to identify the implications an organisation might face based on the theories
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Discuss the function of goals within an organisation and examine the different types of goals which an organisation might pursue. A goal is a future expectation that the organization is striving to accomplish. The meaning of the goal can be interpreted differently by different people. It can be used in a broad sense to refer to the overall purpose of an organization. A goal may be used to refer more specific desired accomplishment. Goal-setting ideally involves establishing specific‚ measurable
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most. In this chapter you will learn that making quality a priority means putting customer needs first. It means meeting and exceeding customer expectations by involving everyone in the organization through an integrated effort. Total quality management (TQM) is an integrated organizational
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interpretation of findings‚ and preparation of the final draft according to thesis standards 1. Overview of casino gaming operations in the hospitality and tourism industry from a global and local perspective. 2. The functions and transactions associated with the gaming operations environment within a resort casino. 3. A hospitality management and societal perspective of the pros and cons of gambling entertainment. 4. Factors affecting design‚ selection‚ physical facilities and utilities
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Offered 1.7 Meeting and Exceeding customer Expectations 1.8 Importance to the Organisation 2.0 Keeping existing customer satisfied 2.1 Increasing customers’ Loyalty 2.2 Ensuring repeat business 2.3 Enhancing an organisation’s image 2.4 Providing an edge over competition 2.5 Increasing sales and usage by attracting new customers 2.6 The consequence of poor customer service for the customer/staff/organisation 2.7/2.8/2.9 Importance to the customer 3.0 Meeting individual customer needs
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get a package which provided a return flight‚ Bed and Breakfast and transfer as well. Travel - The Couple will be travelling with EasyJet; they are also getting transfers so they reach the accommodation correctly without hassle of trying to get a local taxi to take them there. Near the hotel are public transports which will make it easily accessible for the couple to get to places. The total of the travel and accommodation was £3215.00 Accommodation- As the accommodation came with the flight
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Cited: Robbins‚ S. P.‚ & Coulter‚ M. (2012). Management‚ Eleventh Edition. Prentice Hall.
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