how they travel and why. For passengers they have other responsibilities such as: -Clean and safe trains\stations - A seat if reserved in advance - A reliable and punctual journey - A refreshment service on most trains - Very good customer service team member on board The not for profit organisation‚ official
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By executing my duties and responsibilities in observance with the rules and regulations‚ I could wrap up that my performance is great and that I so far display the qualities of an outstanding worker. Every individual in our office could see my hard work and willingness to accomplish a certain task. I always go to school on or before the time and show my colleagues the finest smile I could ever bestow. Frequently‚ I make myself busy by searching for something to do such as updating the files
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ORGANISATIONAL BEHAVIOUR ASSIGNMENT 1 A). LEARNING STYLES OF ORGANISATIONS AND MANAGERS INTRODUCTION Organizations are socio-technical systems. Because of that‚ they have their own behavioural styles as in all social systems and complex processes of information gathering and knowing as in complex adaptive technological systems. From that perspective‚ organizational learning process looks more like individual learning process. Diversity of experience‚ education‚ gender‚ ethnicity‚ sexual orientation
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Reference………………………………………………………………………………………….10 1.0 Executive summary In this short report‚ I will be describing and produce a deeper understanding of what communication within the organization is‚ and how important it is to have an effective communication within the organization. This report will show the different aspects and different ways of how to have a better‚ and effective communication within employees that will result a better work place and a more efficient and effective employees‚ which meant more profit. At the end of the
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Unit 1 UK Travel and Tourism Sector Three main types of tourism: Domestic tourism Domestic tourism is travelling in your own country for tourist purposes. For example a British couple going on a holiday in Brighton is domestic tourism. Organisations involved in domestic tourism are airlines such as Easy Jet and British Airways which often do discounts on domestic flights‚ also tour operators such as Contiki and Thomas Cook which are offering domestic holidays. Outbound tourism Outbound
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The Authority on World Travel & Tourism Travel & Tourism Economic Impact 2013 World WTTC Travel & Tourism Economic Impact 2013 1 For more information please contact: Rochelle Turner Research Manager rochelle.turner@wttc.org © 2013 World Travel & Tourism Council Contents The Economic Impact of Travel & Tourism 2013 Foreword.................................................................................................................................................
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Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
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nice pool within a short walk (30 minutes max.) to the local beach‚ recommendations on board basis’ would be welcomed. The hotel I have chosen that suits there needs the most is in Costa Brava‚ Spain. It’s called Florida Park Hotel‚ Santa Susanna‚ which is a three star hotel in a quiet location and also has a easy walking distance to the beach. The hotel itself has en-suite bedrooms and the rooms include telephone‚ satellite television‚ hair-dryer and a balcony. The hotel has buffet style restaurant
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Introduction For this task the author will be discussing the factors which influence the travel and tourism industry and defining the marketing mix. Marketing; The term marketing is a complex management tool and can be defined many ways. Marketing can be defined as being all about getting the right products to the right customer at the right time; in general the term marketing is the action or business of promoting and selling products and services. Marketing is based on thinking about
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P1- Describe the travel and tourism component industries and provide examples of domestic‚ inbound and outbound organisations within them. There are three types of tourism which is domestic‚ inbound and outbound tourism. Domestic tourism When a tourist travels around the same country‚ as they live in. For example when you live in London and decide to go for a tour in the palace of Westminster‚ then you are a domestic tourism. A domestic tourism traveller does not have to book a place to stay
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