A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
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1. Abstract This white paper explores the Return on Investment (ROI) attributable to Customer Relationship Management (CRM) systems. It provides a discussion of the potential returns from such a system. Any organization attempting to analyze the ROI from a CRM solution must first complete a Situation Analysis (SA) to understand where the ROI may come from‚ as the sources of benefits relating to ROI vary from one organization to the next. Sources of ROI attributable to a CRM implementation arise
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therapists may initiate a relationship with their clients other than the one stated by the therapy setting. Such a relationship sets the path for a dual relationship‚ which may take place prior to‚ during‚ or after therapy. However‚ dual relationships with clients are seen as negative since they are equated to sexual transgressions and client-exploitation. As a result‚ dual relationships are often non-professional and are embedded within a psychologist’s different professional roles. There are instances
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Reinhold(International). 10) Maylor H(2003)‚Project management :Structure and framework‚ Third Edition. 11) Barrett‚ S. (2004) “The Sustainability of the Ryan Air Model‚” Journal of Air Transport Management‚ 12) Caves‚ R 13)Creaton‚ S. (2004) Ryannair: How a Small Irish Airline Conquered Europe. Aurum Press: London. 14)de Neufville‚ R 15)Lawton‚ T.‚ and S. Solomko (2005) “When Being the Lowest Being Cost is Not Enough: Building a Successful Low-fare Airline Business Model in Asia‚” Journal of Air Transport
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How does the relationship between Boo Radley and the children develop in chapters 3-11? In the first few chapters in to kill a mockingbird‚ the relationship between the children and Boo is fictional. To create a relationship you need contact‚ and trust: The relationship between the children is based on myths and stories. These stories tell that Boo is a ‘phantom’‚ an animalised dangerous being who is caged by religion‚ and his past. However‚ from chapter 4‚ Lee starts to foreshadow that Boo is
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chance of a dual relationship with J.D.‚ or any of my clients‚ is slim. However‚ for social workers in rural areas where there are fewer mental health professionals‚ dual relationships‚ a therapeutic as well as a social‚ professional‚ or business relationship with a client‚ are harder to avoid. Even in larger cities like Pittsburgh many residents do not leave their communities‚ making the possibilities of a dual relationships more likely. When working with J.D. a dual relationship could
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to be published in the newspaper. The relationship between journalists and public relations practitioners is‚ and has always been‚ complicated. The relationship between these two is one of mutually dependency if not symbiotic‚ but also ambivalent if not hostile. This ambiguous relationship has arisen due to the misconception of the outlook and the values of each profession. Shin and Cameron (2004) deem both parties bring conflict to the relationship through the nature of their roles and goals
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One of the more prominent relationships one may observe in The Kite Runner is between the Hazara boy‚ Hassan‚ and Amir. This relationship is one the most important in the novel as it acts as a large foundation which is required for the rest of the novel. “…we were kids who had learned to crawl together‚ and no history‚ ethnicity‚ society‚ or religion was going to change that either.” (27‚ Hosseini). Amir and Hassan were very close from a very young age‚ they had grown a very strong friendship with
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Associate Level Material Stages of Critical Thinking Stages of Critical Thinking Complete the matrix by identifying the six stages of critical thinking‚ describing how to move from each stage to the next‚ and listing obstacles you may face as you move to the next stage of critical thinking. Stages of critical thinking How to move to the next stage Obstacles to moving to the next stage EXAMPLE: The Unreflective Thinker Examine my thinking to identify problems that affect my thinking
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UNION-MANAGEMENT RELATIONSHIP-BUILDING The test of a “Good” Relationship is whether we believe it provides us: a) what we want-- solid substantive outcomes‚ b) peace of mind‚ and c) an ability to deal with differences. If these basic needs are being met for one or both parties‚ any effort to improve the relationship will likely be unnecessary or unproductive. The key to a relationship-building effort is a sincere acknowledgement by both parties that their relationship is difficult or unproductive
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