"Comparing service quality in a hotel by using servqual model" Essays and Research Papers

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    Parallel Data Mining and Assurance Service Model Using Hadoop in Cloud Aditya Jadhav‚ Mahesh Kukreja E-mail: aditya.jadhav27@gmail.com & mr_mahesh_in@yahoo.co.in Abstract : In the information industry‚ huge amount of data is widely available and there is an imminent need for turning such data into useful information. This need is fulfilled by the process of exploration and analysis‚ by automatic or semi-automatic means‚ of large quantities of data provided by Data Mining. In case of a single

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    of total quality management in service sector. It also reports on means to achieve total quality in service sector. There are various dimensions of quality are present to measure it. This paper looks on these dimensions and also addresses the Quality assurance system which is used to get assurance of standard quality. The paper also discuss about the various quality standards used by service sector and principles of ISO 9000:2000. Problem Statement: Whenever the concept of total quality management

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    Introduction Quality of service has been studied in the area of business management for years because the market is more competitive and marketing management has transferred its focus from internal performance such as production to external interests such as satisfaction and customers’ perception of service quality (Gronroos‚ 1992). Now‚ the major new element in world market competition is quality. As so in hospitality industry‚ the service quality is one of the most important thing‚ to answer

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    Serqual in Hotel

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    THE IMPACTS OF SERVICE QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that

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    The models of disability are conceptual frameworks for understanding disability which shows detailed insight into why certain attitudes towards disability exist and how they are reinforced in society. The two main models are the medical model and the social model. The medical model sees disability as a medical problem‚ a defect‚ lying within the individual‚ their either could be born with it or become disabled due to an illness that has occurred during ones lifespan i.e. Paralysis and amputation

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    INTRODUCTION Acceptance Quality Control and Acceptance Sampling It was pointed out by Harold Dodge in 1969 that Acceptance Quality Control is not the same as Acceptance Sampling. The latter depends on specific sampling plans‚ which when implemented indicate the conditions for acceptance or rejection of the immediate lot that is being inspected. The former may be implemented in the form of an Acceptance Control Chart. Acceptance sampling is an important field of statistical quality control that was popularized

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    U01d1 - Applying Service Delivery Models – Pat Finch * Select two contemporary problems of interest to you. Two contemporary social problems of interest are transitional housing needs for homeless mothers and domestic violence in the African American community. Fischer (2000) wrote homeless families face the economic and personal challenges of sparse employment opportunities‚ child care and nutrition needs‚ compounded by the loss of adequate housing. Those with the greatest risk of being unemployed

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    SERVICE MARKETING ABOUT TAJ The Taj was built at a time when Indians were not allowed entry into most of the prestigious hotels and clubs in British ruled India. Legend has it that this was one of the reasons why Jamshetji Nusserwanji Tata‚ the first Indian industrialist built India’s first luxury hotel. He went ahead with the project although he was busy with plans to industrialise India. The first Taj Hotel‚ the flagship of the Group was born in 1903 and stood alone for almost half a century

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    http://www.elsevier.com/locate/permissionusematerial From Mohamed Wiem Mkaouer‚ Marouane Kessentini‚ Model Transformation Using Multiobjective Optimization. In Ali Hurson‚ Atif Memon‚ editors: Advances in Computers‚ Vol. 92‚ Burlington: Academic Press‚ 2014‚ pp. 161-202. ISBN: 978-012-420232-0 © Copyright 2014 Elsevier Inc. Academic Press Author’s personal copy CHAPTER FOUR Model Transformation Using Multiobjective Optimization Mohamed Wiem Mkaouer‚ Marouane Kessentini SBSE Laboratory‚ CIS

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    quantity‚ but quality. The things done right. The quality of check-in‚ the smile‚ the greeting or the welcome drink. The insights gathered were analysed and a clear slot‚ which the Taj could occupy when global competition arrived‚ emerged. This was translated into creating a distinct personality of the Taj as caring‚ efficient and enigmatic. The line went: ‘She is the Taj‚’ The base line was ‘Nobody cares as much.’ Product - The brand “Taj Hotels Resorts and Palaces " operates 108 hotels across 63

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