concluding 3 Questions and discussion 65 65 65 66 6R Module 4 Unit 10 Meetings 74 74 74 76 7R 83 83 83 Making meetings effective Module 2 Unit 3 Telephoning ]8 Could I leave a message? Briefing 1 Preparing to make a telephone call 2 Receiving calls 3 Taking and leaving messages 4 Asking for and giving repetition 5 The secretarial barrier 18 18 19 20 23 24 27 27 27 29 Briefing 1 What makes a good meeting? 2 Chairing a meeting 3 Establishing the purpose of a meeting
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Title: PRESTIGE TELEPHONE COMPANY: A CASE ANALYSIS Point of View: Management Consultant I. Issues and Concerns: ■ In 1999‚ the Public Service Commission encouraged all public utilities to: 1. seek new sources of revenues and profits since heading towards deregulation; and 2. To reduce the need for rate increases. ■ Prestige Telephone Co. realized that a centralized service that could plan‚ control‚ and account for its own
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Chapter 6 Telephone Procedures Copyright © 2008 Delmar Learning. All rights reserved. Objectives • Review the learning and performance objectives for this chapter • By the end of this chapter‚ demonstrate the procedures in the textbook and the job skills in the workbook 2 Copyright © 2008 Delmar Learning. All rights reserved. Heart of the Health Care Professional • Service – The telephone becomes a lifeline to a patient calling in distress. 3 Copyright © 2008 Delmar Learning
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edgy tale of The Scarlet Letter by Nathaniel Hawthorne is comparable in many ways to Arthur Miller’s haunting play The Crucible. Both are set in Puritan New England in the 17th century and revolve around the harsh law enforcement of the time. However‚ The Scarlet Letter tells the story of a woman as she deals with her heavy Puritan punishment‚ whereas The Crucible follows hysteria as it spreads throughout an entire town. Hester Prynne‚ the main character of The Scarlet Letter‚ was found guilty for adultery
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TELEPHONE PAST TO THE PRESENT YOLINDA RATLIFF INF. 103 COMPUTER LITERACY INSTRUCTOR MIKE JONES August 10‚ 2010 In 1862 Thomas Alvin Edison hung a telegraphy line from Port Hudson Railroad station to Port Hudson village and worked in the telegraphy office as he was taught as a
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by solving two equations with two unknowns). 2) Will the transactions between Prestige Data Services and Prestige Telephone be relevant to all of your analyses? Why or why not? 3) Assume that internal company demand must be met before any commercial sales can be made (i.e.‚ Prestige Data Services will receive revenue and incur variable costs based on hours used by Prestige Telephone). What level of commercial sales of computer use does the company need to break even each month? 4) Complete a
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Prestige Telephone Company I. Case Background Prestige Data Services (PDS)‚ a subsidiary of Prestige Telephone Company (PTC)‚ has been experiencing bottom line losses for the two years it has been operating since 1995. The subsidiary has been performing all the data processing for the telephone company and selling computer services to other companies and organizations. Susan Bradley‚ the subsidiary manager was preparing for a meeting with Daniel Rowe‚ president of Prestige Telephone
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Riverbend Telephone Company has determined that they need a new maintenance truck and crew. Looking at the options they obtained 4 bids from truck dealers. They are expecting the truck to have a working life of five years. We looked at both options and believe that purchasing a new truck is the most cost effective when looking at keeping the truck for five years. The best offer for a lease is $7‚200 a year with a total present value of $36‚000. The best offer for purchasing a truck is $24
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Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practiced. Following are the most basic ones‚ which should always be employed. 1. Use the three answering courtesies: • Greet the caller • State your organisation • Introduce yourself “Good afternoon‚ Accounts‚ Andrew Batt speaking” 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects
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Mobile Telephone System * First generation (1G) analog cellular network * Second generation (2G) digital cellular networks * Third generation (3G) broadband data services to the current state of the art * Fourth generation (4G) native-IP networks. 1G (or 1-G) refers to the first-generation of wireless telephone technology‚ mobile telecommunications. These are the analog telecommunications standards that were introduced in the 1980s. The main difference between two succeeding mobile
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