model is formed for measuring customer service effects on customer satisfaction and customer loyalty. The research model is tested by three hypotheses via regression analyses. According to the research results‚ customer services which comprise 8 factors can explain 13.9 % of variance in customer satisfaction‚ 12.5 % of variance in customer loyalty and also customer satisfaction can explain 43.2 % of variance in customer loyalty. As a result‚ customer services can explain both customer satisfaction
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Models and Factor Analysis‚ 2nd Edition‚ Oxford University Press‚ New York. Gleser‚ L.J. (1997). Some thoughts on chemical mass balance models. Chemom. Intell. Lab. Syst.‚ 37‚ 15-22. Guttorp‚ P. and Sampson P.D. (1994). Methods for estimating heterogeneous spatial covariance functions with environmental applications‚ in G.P. Patil and C.R. Rao (Eds.)‚ Handbook of Statistics XII: Environmental Statistics‚ Elsevier/North Holland‚ New York‚ pp. 663-690. Henry‚ R.C. (1987). Current factor analysis models
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cognitive state characterized by a sense of perceived control‚ perceptions of competence‚ and internalization of the goals and objectives of the organization. Using an initial sample of 311 employed individuals (41% women‚ 45% Francophone)‚ a 9-item‚ 3-factor scale of psychological empowerment was developed with subscale reliabilities as follows: perceived control (.83)‚ perceived competence (.80)‚ and goal internalization (.88). In the validation sample of 66 employees from a single organization‚ empowerment
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articles Behavior and Psychology nature publishing group Relationship of Attitudes Toward Fast Food and Frequency of Fast-food Intake in Adults Jayna M. Dave1‚ Lawrence C. An1‚ Robert W. Jeffery2 and Jasjit S. Ahluwalia1 The purpose of the study was to examine the association between attitudes toward fast food and the frequency of fast-food intake in adults. This study is a cross-sectional evaluation of random digit-dial telephone surveys to identify patterns of eating away from home and
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Pillars Factor of Safety (FOS) calculation method: CMRI formula CMRI developed a formula for pillar strength taking into account the pillar w/h ratio‚ the uniaxial compressive strength of the pillar‚ the height of seam and depth of cover S = Pillar strength (MPa) σc = Uniaxial compressive strength (UCS) (MPa) h = Working height or seam height (in m) H = Depth of cover (in m) w = Pillar width (in m) Obert-Duvall/Wang Formula (Obert and Duvall‚ 1967) It was derived from
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PROJECT – WAREHOUSE ISSUES BACKGROUND As this is a new facility‚ procedures and processes are still being put into place. After realising there was no method of booking issues that occur in the warehouse‚ I created an issues log to record any observed problems to ascertain if there were any issues showing a pattern that could be identified. From this‚ one may be able to come up with a plan that would prevent or reduce such events occurring in the future. ISSUE There were two issues where
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Table of Contents Welcome and Introduction 1 Impact of Change 2 Need for Change 3-4 Change Impacting the business 5 Main Factors 6 Compare and Contrast 7 Behavioural Responses 8 HR Support 9 Welcome and Introduction It was once said that the only constant is change which is true. This change can be a major change or a subtle one‚ either way change is still constant. The need for change can either be a voluntary or prompted by the organisation‚ these are also known as internal and external drivers
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Power Generation‚ Switchyard and Protection Systems of Ashulia 45MW Gas Generator Power Plant Summit Power Limited Power Generation‚ Switchyard and Protection Systems Ashulia 45MW Gas Generator Power Plant Summit Power Ltd. Presented To Engr. Md. Abul Bashar Course Coordinator Department of Electrical and Electronic Engineering IUBAT—International University of Business Agriculture and Technology Presented By Md. Shameem Ahsan ID # 08205043 Program: BSEEE Date of Submission: 15th December
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Process Flowchart‚ Driving to Work Understanding processes and the various decision points provide a structured framework to measure efficiency. Processes include many factors‚ from direct decision points to external influences that affect the outcome. Additional‚ processes often have a service component‚ which influences the decision points. Process – Driving to Work Each workday‚ I must drive to work. During that commute‚ most days I must also make sure my daughter gets to school. On
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investigated organizational role stress in schools and the various facets of social support practices exercised through peer‚ upper management‚ family and students. The sample consists of 110 employees from various schools throughout the country. Factor analysis on the ten dimensions of role stress developed by Pareek (1983) was recognized. The analysis revealed that there is a difference in the level of stress experienced by the teachers in government and private schools. Also‚ it reaffirms the
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