nvq 2 3.1 When responding to a complaint you must be polite‚ apologise when needed‚ respond to the complaint as quickly as you can‚ if it is a written complaint make sure that the response is understood‚ inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with. 3.2 The Complaints policy is a recorded and documented procedure that is available to everyone‚ the complainant is listened
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provided at all. More on Definition of Free Rider Problem Public Good and a Free Rider Problem A public good has a classic free rider problem because the good has two characteristics: 1. Non-excludability – can’t stop anyone from consuming good 2. Non-rivalry – benefiting from good or service does not reduce the amount available to others. Therefore‚ public goods like national defence‚ street lighting‚ beautiful gardens may not be provided in a free market. A free rider problem is also said
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Finance 3715 Test 2 Practice Test 1. K.I. Airlines paid an annual divided of $1.18 a share last month. The company is planning on paying $1.50‚ $1.75‚ and $1.80 over the next three years‚ respectively. After that‚ the dividend will be constant at $1.50 per share per year. What is the market price of this stock if the market rate of return is 10.5 percent? a) $13.98 b) $14.07 c) $14.71 d) $18.10 e) $17.16 2. Callander Enterprises stock is listed on NASDAQ. The firm is planning to issue some new
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2. Discussion Questions • Mandatory Assessed DQ: Research the elasticity of beef and eggs in regards to price changes. How do supply‚ demand‚ and price controls interact to affect equilibrium price of eggs? Why do customers have a more elastic buying response to beef than to eggs? As we has discussed‚ elastic demands are placed upon items that are commodities rather than needs. The change of eggs prices are forced due to the demand. During the summer months‚ egg supply is higher and lower during
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The WorldCom Fraud © 2003‚ 2005 by the AICPA This presentation is intended for use in higher education for instructional purposes only‚ and is not for application in practice. Permission is granted to classroom instructors to photocopy this document for classroom teaching purposes only. All other rights are reserved. Copyright © 2003‚ 2005 by the American Institute of Certified Public Accountants‚ Inc.‚ New York‚ New York. WorldCom’s Background • Awoke the sleeping giant by leading the telecom
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>cases A GEM of a Study >Abstract In periods of economic downturn‚ government leaders try to stimulate entrepreneurship activity. Project directors of the Global Entrepreneurship Monitor‚ partnered with the Kauffman Center for Entrepreneurial Leadership of Ewing Marion Kauffman Foundation‚ the London School of Business and Babson College‚designed a research study to add insight to what activities would be most likely to stimulate entreprenship activities. >The Scenario What government policies and
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Programme: Economic Policy and the Global Environment (BBS22 FT Singapore) Lecturer: Mr Wong Hea Hoo Name: Esther Woon Pei Jing Student ID: CT0201557 UCD ID: 1420 8934 Word Count: 2061 Table of Content Introduction……………………………………………………………………………...…..3 Rationale for promoting economic growth in Singapore………………………………….5 Small Medium Enterprises Development Tourism Education Hub and Standard of Living The challenges for Singapore economics growth in the next 50 years……………………7 Low Birth Rate and Aging-Population
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2.) Mrs. Tolstoy and her husband‚ Serge‚ are planning their dream house. The lot for the house sits high on a hill with a beautiful view of the Appalachian Mountains. The plans for the house show the size of the house to be 2‚900 square feet. The average price for a lot and house similar to this one has been $120 per square foot. Fortunately‚ Serge is a retired plumber and feels he can save money by installing the plumbing himself. Mrs. Tolstoy feels she can take care of the interior decorating
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Chapter 15 Managing Global Systems LEARNING OBJECTIVESS After reading this chapter‚ you will be able to answer the following questions: 1. What major factors are driving the internationalization of business? 2. What are the alternative strategies for developing global businesses? 3. How can information systems support different global business strategies? 4. What are the challenges posed by global information systems and management solutions for these challenges? 5. What are the issues and
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the focus was on the child’s thinking and that they must be self-initiated and actively involved in learning activities. He recognised that not all age groups thought the same way and dealt with changes in circumstances differently. In my setting of 2-4 years we plan the activities around the child’s development stages but allow the children to use the activity in their own way. The children are not expected to use the activities in the same way and are encouraged to share there ideas with each other
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