Marketing ------------------------------------------------- ------------------------------------------------- COURSE WORK TITLE (Assignment No. and/or essay/dissertation title) A CASE STUDY ON CUSTOMER ACQUISITON AND RETENTION ON THE AIRLINE SERVICE INDUSTRY DEADLINE DATE: 13 July 2012 I certify that this assignment is my own work. It does not reproduce anyone else’s work without proper acknowledgement. Signed By: Alexander Glenn Sugiarto Date: 10 July 2012 Tick the appropriate box:
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Competitive Forces (Porter’s 5 Forces) Analysis of the competitive environment can be done utilising Michael Porter’s 5-forces model of UPS and FedEx. Porter’s theoretical framework allows us to determine the overall profitability and sustainability within the industry (Laudon & Laudon 2006‚ pg.99; Hubbard 2004‚ pg.211). We reckon that in this case‚ the competitive forces for both UPS and FedEx are very similar because they are both in the same industry. Power of substitutes: Communications
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Michael Porters competitive force model is used to displays how information technology can upgrade the competitiveness of a corporation. It is also used to develop strategies to increase competitive edge. Competitive strategy must grow out of a sophisticated understanding of the structure of the industry and the industry is constantly changing. Regardless of the industry‚ Michael Porters five forces will bring forward your strengths and weakness. The five forces are: The threat of new entrants‚
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PORTER’S FIVE FORCES 4 Power of Suppliers Criteria Level Effect on Power Effect on Profit Difference of Inputs High Increases Decreases Cost of Switching Suppliers High Increases Decreases Threat of Forward Integration High Increases Decreases Supplier Concentration High Increases Decreases Difference of Inputs Product differentiation within inputs in the tech industry is largely dependent on how recently the input has been developed (the extent of which it is considered
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EXECUTIVE SUMMERY There are only two major airlines in the Australian domestic aviation market‚ Qantas and Virgin Blue. Qantas has introduced a subsidiary‚ Jetstar‚ to compete directly with Virgin Blue in the ‘low cost carrier’ market and Qantas still hold the majority of the market share with 65%. Virgin Blue continues to increase their presence in the market holding the remaining 35%. At the end of March 2003 Virgin Blue posted a profit before tax of $158 billion‚ $58 billion over their budget
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Porters Five Forces Analysis Kababish Restaurant Author: Nida Waseem TABLE OF CONTENTS CONTENTS PAGE NO CHAPTER 1 1 1.1 INTRODUCTION 1 CHAPTER 2 2 2.1 PORTER`S FIVE FORCES FRAMEWORK 2 2.2 THREAT OF SUBSTITUTE PRODUCTS 3 2.2.1 LARGE RETAIL STORES PRODUCTS 3 2.2.2 RESTAURANTS AND FAST FOOD SHOPS OFFERING VARITIES 4 2.3 THREAT OF SUPPLIERS 4 2.4 THREAT OF BUYERS 5 2.4.1 LOCATION 5 2.4.2 PRICE FACTOR 5
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Porter ’s Five-force Model and it ’s continued validity as a strategic management tool Porter ’s Five-force model is a theoretical guide to understanding the pressures that are felt by an industry‚ and by analogy‚ on a company. It can be used in such a way as to allow “the strategic business manager seeking to develop an edge over rival firms … to better understand the industry context in which the firm operates” (Porter‚ 1999). The key to any successful (e.g. profitable) business venture is an
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carriers (LCC) entered the market‚ as well as charter airlines (CC) (cheap cause crappy times) Change is costs (hubs and smoke vs point-to-point without a home base)‚ based on several routes Concentration became lower‚ amount of competition became bigger and market share distribution over larger amount of companies. Concentration looking at intercontinental flights changed less‚ mainly international and domestic flights. Momentarily 240 airlines covering 84% of total passenger travel. Top 10 companies
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Porter’s Five Forces On Automobile Industry Threats of new entrants: Automobile industry is very specific industry‚ thus it has higher level of entry barriers. For an example Factory facilities‚ machinery‚ labor‚ technology are heavily involved. So following factors are determine the barriers of entry to the industry: Bargaining Power of buyers affects industry profitability by their ability to hold out for lower price‚ higher quality‚ and better service. In automobile industry the bargaining
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conduct a Porter’s Five Forces analysis. 2. What are the key success factors of the organisation identified? Businesses worldwide experience some form of competition whilst operating in their respective industry. In the macro-environment there are factors that exist that can determine whether or not an organization gains competitive advantage or becomes viable. Michael Porter developed a Five Forces model to aid in analyzing the industry. These Five forces are:- • Competitive rivalry •
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