QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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INDUSTRY ANALYSIS PAPER: AIRLINE INDUSTRY Table of Contents Executive Summary Introduction Market Structure Industry Demand Cost Structure Analysis of Competitive Forces Conclusion References Appendix A Executive Summary Airlines companies are undergoing major changes to cope with the new challenges of the modern economy. Geopolitical factors‚ such as war and terrorism‚ the financial crisis of 2009‚ high entry barriers‚ as well as extreme weather events‚ are
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1) The First Question: The size of global wine industry ranged from 130 billion to 180 billion in retail sales. Three categories‚ table (< 14% alcohol volume) dessert or fortified (>14%) and sparkling (champagne). Table wine consumption stands for the dominate market share. There’re 5 segments‚ jug or commodity (< $3)‚ popular premium ($3-$7)‚ super premium ($7-$14)‚ ultra and luxury (>$25). Jug wine consumption is nearly 38% of case sale but only 13% of the retail sales. The economics
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explain a fair level of critical analysis and evaluation. The paper will also explain the good understanding of quality management approaches that includes original thinking with extensive academic underpinning. The hospitality industry has to be taken in the assignment and for that reason; InterContinental Hotels Group (IHG) has been taken for analysis of this paper. Discussion Based in the UK‚ and through its company operations subsidiary‚ InterContinental Hotels Group (IHG) owns‚ operates‚ leases
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dubaiRELATIONSHIPS BETWEEN COMPETITIVE PRIORITIES AND COMPETITIVE ADVANTAGE AMONG REAL ESTATE FIRMS IN DUBAI Anwar Salem Omair Musaibah Mustafa Zakaria Mohd Khairuddin Hashim College of Business Universiti Utara Malaysia khairuddin@uum.edu.my The importance of competitive priorities and competitive advantage has been emphasized in the strategic management literature. Furthermore‚ the literature review suggests relationships exist between competitive priorities and competitive advantage in business organizations
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policy in the hotel sector: “green” strategy or stratagem? Margaret Brown Lecturer in Accounting‚ School of Food & Accommodation Management‚ Duncan of Jordanstone College‚ University of Dundee‚ Scotland‚ UK Illustrates alternative “green” strategies to indicate possible reactions of the hotel sector to the environmental issue and the extent of the “greening” process on the control system. Discusses the results of a questionnaire survey into the environmental standing of an hotel and the control
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Using a suitable diagram‚ predict what is likely to happen to efficiency hen a competitive industry is monopolised? The normal answer is likely to arrive at the conclusion that under monopoly the industry will produce a lower output at a higher price as compared to perfect competition. This will result in a loss of technical/productive and allocative efficiency. Good candidates might also comment on the loss of consumer welfare and sovereignty. The candidate who‚ in addition‚ comments on the possibility
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NHONG HOTEL BUSINESS PROPOSAL Prepared for Business Communication Course International University‚ Ho Chi Minh City‚ Vietnam Prepared by Tran Thi My Hanh Tran Ngoc Hien Ngo Le My Ngan Truong Duc Nguyen Lai Nguyen Bao Quynh Nguyen Hoang Quynh Phan Thi Thu Thao Le Thi Thuy Phuong December 24‚ 2012 MEMORANDUM DATE: December 24‚ 2012. TO: Mr. Nguyen Huu Khoa‚ Lecturer FORM: Group BC7 SUBJECT: NHONG HOTEL BUSINESS PROPOSAL We are pleased to summit to you
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Determine how a company ’s resources and capabilities can be used to gain competitive advantage. Locate and compete in an attractive industry. Determine the industry that provides the best fit between the characteristics of the industry and the company ’s resources and capabilities. To attain a sustainable competitive advantage and earn above-average returns‚ companies should formulate and implement strategies that enable them to better exploit
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GINGER HOTELS: PRICING MIX AND STRATEGIES AND THEIR EFFECTIVENESS (In assistance with Dr. Avinash Kapoor) BY: ROHIT SHARMA 11P161 S.P. KALYAN 11P162 SANCHIT VERMA 11P163 SAURABH MANDHANYA 11P164 No. of words: 7029 SHAFALI SUBRAMANIAN 11P165 EXECUTIVE SUMMARY Our study has been conducted on the ‘Pricing strategies employed by Ginger Hotels‚ India and their effectiveness’ in order to identify the different pricing method that are
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