A Measure of Service Quality for Retail Stores: Scale Development and Validation Pratibha A. Dabholkar Dayle I. Thorpe Joseph 0. Rentz University of Tennessee‚ Knoxville Current measures of service quality do not adequately capture customers ’perceptions of service quality for retail stores (i.e.‚ stores that offer a mix of goods and services). A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures
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Eudora Bryant BUS699 Competitive Analysis McDonalds Corporation began in 1954 when it was decided by Ray Kroc that he would turn the already successful Californian store owned by the McDonald brothers into a chain. And in today society McDonalds is the world’s largest restaurant chain worth of $70 billion dollars. They have had such great success by using good business practices and by knowing the needs of their customers. McDonalds put great importance on long term relationships with suppliers
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Category Competitive Analysis Submitted by Yichen Chen Dave Stoffel Faisal Alshalwi Strategic Marketing (MKTG 6012) Instructor E.Ann Huser Pledge: “We have neither given nor received help on this report” 2-25-2015 Category & Competitive Analysis A: Industry Description and Trends: This report will focus on dog food‚ which is a segment within the pet food industry. The pet food industry revenue (including biscuits‚ treats‚ snacks and beverages) in the U.S. for 2014 was estimated to be
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An Analysis of China’s Retail Market of White Goods ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Highlighting the oligopoly of Suning and Gome By: Chang Nianzhi‚ An Baichun
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Apart from Spain’s Zara‚ the Swedish retailer Hennes & Mauritz (H&M) differentiates itself from most apparel chains for its idiom “treat fashion as if it were perishable produce.” In Europe‚ H&M is considered to be an industry leader because it offers the “on-trend” look at an extremely lower price. In 2000‚ it decided to begin to establish a predatory marketing strategy of expansion within the US. The strengths of H&M are that it is a well-known company worldwide; it responds quickly to trends
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American Apparel: Employee Turnover When our interviewees were asked the question: “Have you ever considered quitting? If so‚ for what reasons?”‚ each one of our interviewees answered yes. They each stated that they were either currently looking for a new job or have already found other jobs that better suite their needs. Employee turnover takes place when an employee willingly leaves their job and must be replaced. High employee turnover can be damaging to a company due to the fact that hiring
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India’s textile-apparel industry to touch $223 bn by 2021: Ficci Mumbai: India’s total textile and apparel industry size both domestic and exports is projected to grow at aCAGR(CAGR is often used to describe the growth over a period of time of some element of the business) of 9.5 per cent to reach $223 billion by 2021 from the $89 billion in 2011‚ according to a white paper by industry body Ficci and research firm Technopak. "India’s total textile and apparel industry size is estimated at $89
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Retail Industry overcoming the challenges? A- 1.) Tie –ups with Professional Institutes to overcome the Problem of trained manpower Retail Houses like Reliance Retail and Future group are most likely to ink a strategic partnership with NIFT. The partnership will provide Reliance Retail with trained pool of professionals‚ latest designs and access to NIFT research base.The MoU will be signed up by December 2006. The partnership will include industry sabbatical for NIFT faculty and scholarship
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DEVELOPING COMPETITIVE STRATEGY John E. Stinson and William A. Day Competitive strategies. All companies have one (or more). Sometimes they are clear and well understood throughout the organization. Sometimes they are rather muddy. Sometimes they have been deliberately established; sometimes they have simply evolved. For our purposes here‚ we are assuming that it is better if the strategies are deliberately established‚ clear‚ and well understood. "’Customer focus’ is knowing what customers want
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| FDI In Retail in India | | | Under the Guidance ofMr. Ranjan ChaudhuriSubmitted ByRajkumar (80)Shristi Gupta (94)Swati Jain (112) | | | FDI in Retail in India: An Article Abstract: As per the current regulatory regime‚ retail trading (except under single-brand product retailing — FDI up to 51 per cent‚ under the Government route) is prohibited in India. Simply put‚ for a company to be able to get foreign funding‚ products sold by it to the general public should only be of
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