Leontios Filotheou 36 Parthenonos Street‚ Apt 203 Strovolos 2021 Nicosia Cyprus +357 99 611079 Leontios.philotheou@cytanet.com.cy Paper presented at the 2007 POMS College of Service Operations ABSTRACT In this paper‚ the results of a study using an adapted version of Parasuraman et al’s (1988) SERVQUAL questionnaire‚ administered in three‚ 4* hotels in Cyprus to samples of both guests and hotel staff‚ will be presented. The aims of the survey were to identify shortcomings in the
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Wyeth Ayerst’s external environment consists of three components: its remote‚ industry‚ and operating environment. In these three environments‚ there is a chance that one of its external environments may change. All of these environmental sectors affect the firm’s operations both on an international and domestic level‚ and it is very possible for changes to occur. Change is an inevitable factor in the world of business. In fact‚ I have predicted that there will be several changes that will impact
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Product: The product that I am choosing to write about is the Nike LunarGlide +3 running shoes. (a) List the typical stages of consumer buying process as discussed in the textbook. The typical stages of consumer buying process include need recognition‚ information search‚ the evaluation of alternatives‚ purchase decision‚ and post purchase behavior. Need recognition occurs when the buyer realizes they have a problem or need which is triggered by either internal or external stimuli. [1] The
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Organisations and Environment Analysis of the External Environment The dimension of the external environment which interests me the most is the economic dimension. Economics can be described as the social science that deals with the production‚ allocation and distribution of scare resources in order to please the unlimited wants and needs that individuals boast. Economics is also research into aspects such as interest rates‚ inflation‚ gross national product and unemployment in order to
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Allison Scanlon Michael Carter Marketing 3700 13 March 2013 Competitive Analysis Introduction Proctor and Gamble has spent nearly a decade developing Tide Pods‚ and thus far‚ it appears that their work has paid off. Tide Pods have claimed a 68% market share in the new laundry pods category‚ which now accounts for 7.3% of the total multibillion dollar laundry industry (Monk‚ Tide Pods successful enough to boost P&G’s earnings). Tide Pods are unit-dose liquid packets that are twice as
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IKEA- Case Study Political Risk Is the possibility that an unexpected and drastic change due to political forces will result in adverse circumstances for business operations. * 1998 the Russian Monetary policy finally collapsed-This caused a MACRO POLITICAL RISK for all companies operating in Russia‚ including foreign companies. * Due to this INTERNAL THREAT‚ all foreign companies left the country. IKEA also faced a political risk in Russia in terms of ORGANISED CRIME: Although developing
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In today’s world‚ Nike and Wal-Mart are two big corporations that play a vital role in many lives. They both started from humble beginnings and have become a big phenomenon not only in the United States‚ but globally as well. Through what I would call very smart business concepts both have been able to grow exponentially over the past few decades. Wal-Mart has been able to pretty much dominate retail while Nike has been able to pop up first in peoples mind when it comes to sports apparel. Wal-Mart’s
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(13% today w/ first clean slate in FY14)‚ international presence (step-back before forward)‚ and square footage growth opportunity at Outlets as leases (typically 5 year) come due. In other words‚ growing pains. Boss also started coverage of Nike Inc. (NKE)‚ giving the company a Hold rating and a $100 price target‚ a touch above today’s $99 share price. He touts Nike’s best-in-class position in its category and also points favorably to its balance sheet: With annual free cash flow generation
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Background information: Iconography Explanation Nike Heritage NIKE‚ pronounced NI-KEY‚ is the winged goddess of victory according to Greek mythology. He sat next to Zeus‚ king of the Olympian pantheon‚ in Olympus. A mystical presence‚ symbolizing victorious encounters‚ NIKE presided first battle in history. A Greek saying: "When we go to battle and win‚ we say it is NIKE." Synonymous with honored conquest‚ NIKE is the twentieth century footwear that lifts the world ’s greatest athletes to new levels
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The key issues concerning Callaway Golf Company are: * Relationship with its retail partners * New product development * Marketing strategy Problem: Callaway has experienced its first loss of $ 27 million after 10 years of growth. Competitors had finally caught up to Callaway’s superior R & D capabilities and are flooding the market with new products and promotions‚ raising the bar for consumers on when to replace their equipment. Callaway’s strategic success in 1988 to 1997 is highly
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