Introducing the EFQM Excellence Model 2010 Introduction Agenda for Today Why change the Model? Drivers of change The Core Team The Process Introduction the EFQM Excellence Model 2010 Fundamental Concepts of Excellence Criteria and Criterion Parts RADAR and Scoring Implementing the EFQM Excellence Model 2010 EFQM Excellence Award 2010 Assessor Training Implementation Guides Self-Assessment Ongoing Review and Update Process Drivers of Change Key Drivers of Change Feedback
Premium Management Organization
References: 1. City University of Macau Website http://www.cityu.edu.mo/index.php/en/ 2. Quality Management for Organizational Excellence: Introduction to Total Quality Author: D.L. Goetsch‚ S.B. David
Premium Quality assurance Management Quality management
competition and innovations are completely stipulated. In that reason‚ Total Quality Management (TQM) had been applied by different firms around the globe to achieve prosperity in the market. According to the website http://www.cebos.com/how-can-tqm-make-your-business-more-successful/‚ Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. TQM is a comprehensive management approach that works horizontally across an organization‚ involving
Premium Management Quality management Total quality management
Practice Problems: Chapter 2‚ Operations Strategy in a Global Environment Problem 1: Identify how changes in the external environment may affect the OM strategy for a company. For example‚ what impact are the following factors likely to have on OM strategy? a. The occurrence of a major storm or hurricane. b. Terrorist attacks of 9/11/01. c. The much discussed decrease in the quality of American primary and secondary school systems. d. Trade Legislation such as WTO and NAFTA
Premium Management Human resources Change
effort is based largely on whether it is thought through and planned before any action is taken. A simple five step process‚ representing the basic instructional design principles‚ can help ensure success. Training Location Leaders are expected to have a basic knowledge of these steps and apply them to the training activities they conduct. This does not mean that each time you conduct OJT with an employee some formal design process has to take place. What is intended is that you plan what you intend
Premium Skill Learning Motivation
Implement Operational Plan Unit code : BSBMGT402A Created by : Rupali Crown Institute and Busines Technology 1 Section : 1 Implementing operational Plan Developing an operational plan involves number of steps that identify what the team needs to achieve its goals . Resources needed to successfully carry out the tasks such as : goods and services to be purchased‚ human resources ‚ physical resources including facilities and equipments ‚ financial resources ‚ stock requirements and requisitions
Premium Strategic planning Management Planning
List of Keywords ¶ These words have special meaning in PHP. Some of them represent things which look like functions‚ some look like constants‚ and so on - but they’re not‚ really: they are language constructs. You cannot use any of the following words as constants‚ class names‚ function or method names. Using them as variable names is generally OK‚ but could lead to confusion. PHP Keywords __halt_compiler() abstract and array() as break callable (as of PHP 5.4) case catch class clone const continue
Premium PHP Java Object-oriented programming
Management Chapter 8: Training and Developing Employees Continuing Case: Carter cleaning company: The new Training program 1. What specifically should the company cover in their new employee orientation program‚ and how should they convey this information? Answer: Orientation content: - Information on employee benefits - Personnel policies - The daily routine - Company organization and operations - Safety measures and regulations - Facilities
Free Training Management Employment
Operational Risk Management Operational Risk Management‚ otherwise known as ORM‚ is defined as a continual recurring process which includes risk assessment‚ risk decision making‚ and execution of risk controls‚ which results in acceptance‚ mitigation‚ or avoidance of risk. It is the oversight of operation risk‚ which is a risk arising from execution of a company’s business functions. It is a very wide concept which focuses on the risks arising from the people‚ systems and processes through which
Premium Risk management Risk
differences between goods and services? 3. What a role does productivity play? How to measure productivity and what challenges do we have in measuring and improving productivity? 4. What is mission and strategy? How important is it for an organization to develop a mission and strategy? 5. What is OM strategy? How can operations management help a company achieve competitive advantages? 6. What is SWOT (strength‚ weakness‚ opportunity and threat) analysis? Under what circumstances do
Premium Supply chain management Management Production and manufacturing