COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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MODEL ESSAY 1 You have just enrolled in a college in Kuala Lumpur. You share an apartment with three other college mates. Write a letter to your parents back home. Tell them: - your experiences in college - about your housemates - how you spend your free time Write a letter to your family. You may include any other relevant information.
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Contents THE NEGRO’S COMPLAINT 2 Question 1 5 Whose voice is depicted in this poem? What is the significance of this choice of narrator? 5 Question 2 7 Identify the personification and metaphor in the third stanza and discuss their significance in the speaker’s argument against slavery 7 Question 3 8 How does the speaker use appeals to reason‚ logic and emotion to undermine slavery and the slave trade? 8 Question 4 10 The poem establishes a link between racism‚ slavery and profit. Discuss the ways
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William Marcy Tweed was the most corrupt "American Politician" the state of New York has ever seen. Tweed was known as "Boss Tweed" and he was the first man to be the boss of New York after the ten year struggle. ("American Heritage") The Boss was the leader of a political machine‚ which was a political organization that controlled enough votes to maintain control over the community. Political machines were able to restructure the city governments; they also resulted in poorer services‚ corruption
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Press‚ 1977) ISSUE SUMMARY YES: Professor emeritus of history Alexander B. Callow‚ Jr.‚ insists that by exercising a corrupting influence over the city arid state government‚ as well as over key elements within the business community‚ William M. “Boss” Tweed and his infamous “ring” extracted enormous sums of ill-gotten money for their own benefit in post-Civil War New York NO: Professor of history Leo Hershkowitz portrays Tweed as a devoted public servant who championed New York City’s interests
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Synopsis: “Katja Ruth and Constantine Moros sat facing each other in the empty conference rom. Covering the table between them were the latest operational and financial figures from the supply chain optimization pilot Hugo Boss had been running in its global bodywear and hosiery Division. Ruth‚ the director f the division‚ agreed with Moros‚ the division’s head of operations and procurement‚ that the pilot had been a success- better product availability and lower inventory to sales ratios
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Complaint Speech (pet peeve or everyday nuisances) Time Limit: 2-4 minutes Outline: Standard format as described in lecture and text. Sample outline included below. Why we are doing this: This is a bridge from narrative to informative speaking where we use the entire speech preparation process but without the need for external research. In narrative speeches we simply relate a personal incident in the natural order of events as they occurred. We now move to another form of personal expression (complaining
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The episode of undercover boss is about an airways‚ who the president and the CEO is Bryan Bedford‚ to help and find the problem that is ocuring‚ himself will work undercover like a flight attendant with others employees. One of the things that he perhaps in the front line of the employees is that the communication of the personal was very bad between the management and the employees. To distinguish many problems he work on cleaning the airplane‚ checking the baggage‚ cleaning the toilets and also
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Intolerable Boss 1. In this case study‚ who is being the leader? Why? Bob is the one who is being the leader in this case. He knew that he was working for the company not just for one person and was consistent with his work and demonstrates dedication to the ones working with and below him. 2. From the textbook list on pages 178-179‚ what leadership traits identified in the text does Bob possess? * Physical vitality and stamina * Self-confidence * Understanding of followers
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Application Police Complaints November 21‚ 2011 Abstract Conducting ourselves as mature individuals could determine whether or not we’re taken seriously within society. Since the beginning of time‚ black‚ white‚ Hispanic‚ etc.‚ have filed complaints against police officers‚ regardless of their maturity level or regardless of their own fault level. Is society too disrespectful to law enforcement? If civilians could walk in police officer shoes for one day would the complaint level decrease?
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