Develop Procedures and Practice to respond to Concerns and Complaints Outcome 1 Understand the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints 1.1 Identify the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints in own home We have to follow many guidelines within my home. The main ones are as follows: National minimum care standards for children’s homes. OFSTED requirements. Every child matters
Premium Complaint Pleading Plaintiff
and the speaker reminds the listeners to use who when a person is the subject of the sentence (Fogarty‚ 2007). Reference Page Citation Fogarty‚ M. (Writer/Speaker). (2007‚ March 9). Who versus whom [Audio podcast]. Grammar Girl’s Quick and Dirty Tips for Better Writing. Retrieved from http://grammar.quickanddirtytips.com/who-versus-whom.aspx 22 Online Video In-Text Citation Sample 1 In an Internet video‚ Gore (2008) stated that 68% of the American population believes that human
Premium University College United States
Naomi Klein’s article‚ “Torture’s Dirty Secret: It Works” from the May 30‚ 2005 asserts that torture is a tool that has been used for a long time by investigative personnel to extract important information from detainees. Naomi Klein describes the effects of torture on its victims by including a victim’s ordeal in her article. One of the victims of torture that Naomi Klein includes in her argument is a Syrian-born Canadian known as Maher Arar. Maher Arar is the world’s most famous victim of rendition
Premium Maher Arar Victim Suffering
: A Guidance Notes for Social Care Workers to help Deal with Complaints *The home has a policy to welcome complaints and look upon them as an opportunity to learn‚ adapt‚ improve and provide better services. *The home believes that failure to listen to or acknowledge complaints will lead to an aggravation of problems‚ residents dissatisfaction and possible litigation. The home supports the principle that most complaints‚ if dealt with early‚ openly‚ and honestly‚ can be sorted at a
Premium Pleading Complaint Legal terms
Introduction Café de Coral is one of the popular restaurants in Hong Kong. However‚ it also has some customer complaints. In this report‚ it will talk about one of the case of it. The contents include the background of Café de Coral‚ the causes of the customer complaint‚ which elements of procedural and personal sides of customer service were not fulfilled by the concerned service provider. Last one is what would we do to turn the dissatisfied customers to become satisfied ones‚ or motivate them
Premium Customer Service of process Fast food
Remittance Letter * Letter of remittance is basically a document that accompanies checks or drafts that are submitted for collection. * A remittance letter is primarily used when the bank does not possess an account at the receiving bank. * It has the identification of sender with name and mailing address of the debtor. In addition to sender’s contact information‚ it also mentions the reference of the name and address of the creditor. TIPS: * Format for a remittance letter is brief
Premium Paragraph
Council‚ Bangunan Mentari‚ Ampang Jaya‚ 68000 SELANGOR. 15 SEPTEMBER 2009 Dear Sir‚ Poor Maintenance of Taman Jayadiri I am writing this letter on behalf of the residents of Taman Jayadiri to complain about the dismal conditions we have been putting up with for the past three months. 2. One of the main grouses of the residents concerns uncollected rubbish (point 1). Initially‚ rubbish was
Premium Recycling City council
Formal letter is a business or official letter. They are written to complaint or inform something. These letters include applications‚ letters to editors‚ official letters‚ letters to and from organizations‚ government departments etc. These letters have an objective or business-like style of writing. Points To Remember: 1. Mentioning the subject is a must in a formal letter. 2. The formal letter should be brief‚ simple and concise. 3. It should focus on the issue rather than dwindling on various
Premium Traffic Delhi Driving
Thank You Letter to a Teacher or Coach--EXAMPLE Janice Jones Rural Route 67 Saugus‚ Ca 91611 September 9‚ 2010 Ms. Gloria Smithson Hudson’s Bay High School 1601 E Reserve Street Vancouver‚ WA 98663 Dear Ms. Smithson: We greatly appreciate the special attention you have given our son‚ Jason‚ this past semester. The effect you have had on him is tremendous! His grades‚ as well as his self-esteem‚ have shown great improvement! As you well know‚ Jason was having much difficulty
Premium Positive psychology Paragraph Gratitude
The Dirty Wars or the “Guerras Sucias” happened during around 1976 in Argentina. Do not have a mindset that only Argentina was the only country that had a dirty war before. Other countries have had Dirty Wars a lot worse than Argentina and Chile. In all of the Dirty wars‚ innocent people have died. Argentina and Chile had a rough one. The people who disappeared are never heard of again. It does not matter if you’re a young child‚ teenager‚ adult‚ or an old person you will be taken. Sadly‚ today these
Premium Forced disappearance Forced disappearance History of Chile