Unit 519 Develop Procedures and Practice to respond to Concerns and Complaints 1.1 Identify the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints in own home The complaints policy for E-Spire Healthcare outlines the following aims: To resolve concerns / complaints as quickly and effectively as possible‚ through an informal response by a frontline member of staff. If this is not possible then through a more formal investigation and conciliation
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Malaysia. 11 OCTOBER 2009 Profesor Datuk Dr. Ahmad Yusoff Bin Hassan The vice Chancellor‚ Hang Tuah Jaya‚76100‚ Melaka‚ Malaysia. Dear Sir‚ Unsatisfactory cafetaria On behalf of the students of FKEKK‚ I would like to lodge a complaint about the cafeteria. 2. First and foremost‚ the food served is not covered and many flies can be seen hovering over the food. This may lead to food poisoning. Moreover‚ the cafeteria.also serves stale food. Last week‚ a few of us had diarrhoea
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Due to this apparent false advertising‚ I asked the front desk receptionist‚ Ms Patsy DeBuck‚ if I could talk with the manager. She informed me that you were at a conference and would not be back until Monday‚ and she advised that I send you a letter with my concerns. Although there is no way to make up for my very
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and ultimately could not make my purchase. I hope to hear back from you about this incident soon. Please contact at your earliest convenience at (212) 660-2245‚ or email me at: Youre.Fired@email.com. Thank you for taking the time to read my letter. Sincerely‚ James Henry
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: A Guidance Notes for Social Care Workers to help Deal with Complaints *The home has a policy to welcome complaints and look upon them as an opportunity to learn‚ adapt‚ improve and provide better services. *The home believes that failure to listen to or acknowledge complaints will lead to an aggravation of problems‚ residents dissatisfaction and possible litigation. The home supports the principle that most complaints‚ if dealt with early‚ openly‚ and honestly‚ can be sorted at a
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February 25‚ 2013 Ms. xxxxxxxxxxxx Human Resources Manager Dear Ms. xxxxxx: As all Rite Aid policies‚ please consider this letter a formal complaint against Mrs. Maria Mejia for intimidation along with failing to pay proper wages. First and foremost‚ my name is blah blah and I was hired on December xx‚ 20xx as a supervisor at store # 1234. I am writing to express my disappointment with the company. I started with a high desire to work for a company that offered a high principle of ethics
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COMPLAINTS CONCERNING DELIVERY As a Purchase Manager of GP write a complaint letter to the Sales Manager of XYZ Stationers‚ pointing out the damaged items sent to you by the supplier. A)Complaint concerning damaged goods Dear Sir Our order no bd-789 We ordered 890 compact discs on 7July and they were delivered yesterday. I regret that 45 of them are damaged. The package containing them appeared in perfectly good condition and I accepted and signed for it without question. It was on unpacking
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Your name Your address April 11‚ 2013 The Manager Isetan Lot10 Dear Sir‚ I am very disappointed with your staff management for having used rude and abusive handling method. The first day of my job in Isetan as a part-time sales promoter‚ I was not inform by anyone of any Isetan’s rules and regulations nor was it listed and paste somewhere for me to look at. I was appalled by a recent encounter when one of your securities approaches me with a stern and bossy attitude commanding me
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Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon 28 December 2012 The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon Dear Sir/Madam I attended your exhibition Sound Systems 2012 at the Fortune Hotel from 19 - 21 December and found it informative and interesting. Unfortunately‚ my enjoyment of the event was spoiled by a number of organisational problems. I explain each of the problems below. Firstly‚ I had
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Rhetoric: Creating community through public speaking Example of a student speech Introduce yourself Good morning elders‚ lecturers‚ and fellow students. My name is … …. I come from a small and rural town in North Queensland called Ayr and belong to the Birri-Gubba tribe which inhabit that area. This is my first year at Batchelor and I am currently studying primary education. Before I begin my speech I would like to respect‚ thank and acknowledge the traditional owners of the land upon which we
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