The Power of a Complaint Letter Every business hungers to be successful. Businesses want to put their best foot forward‚ and their best product to the consumer. However‚ on occasion‚ people become upset or disappointed when the product or service does not reach expectation. In this case‚ businesses often receive the dreaded complaint letter from customers. The purpose of a complaint letter is to bring a grievance to the attention of an owner or manager of the business‚ so action can be taken as
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Introduction: James Lamore and David Edgerton in the year 1954‚ marked the beginning of Burger King restaurant in Miami‚ Florida which is widely known as Burger King Holdings‚ Inc. today (annualreports.com/company/2878). Over a period of time‚ Burger King became the household name in fast food industry and has bagged the second position in the fast food industry across the globe in the year 2010. Burger King expanded its operation to 12‚300 locations in 76 countries catering to over 11 million customers
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Introduction 1. History of Burger king Burger King was first started in 1954‚ it was found by James McLamore and David Edgerton in Miami‚ Florida. It has become one of the popular fast food chains in the world. They offer variety choice of hamburgers‚ dessert and drinks on the menu. 2.1 Strategic purpose (Sources: Lecture slide week 4) 2.1.1 Vision The vision of Burger King is “Offering reasonably priced quality food‚ served quickly‚ in attractive‚ clean surroundings.” (Burger King home page‚ N.D) In
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History Burger King‚ often abbreviated as BK‚ is a global chain of hamburger fast food restaurants headquartered in unincorporated Miami-Dade County‚ Florida‚ United States. The company began in 1953 as Insta-Burger King‚ a Jacksonville‚ Florida-based restaurant chain. After Insta-Burger King ran into financial difficulties in 1954‚ its two Miami-based franchisees‚ David Edgerton and James McLamore‚ purchased the company and renamed it Burger King. Over the next half century‚ the company would change
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Weaknesses - small target market- unhealthy environment | Opportunities - product improvement- branding | Threats - competitors (McDonald/Wendy’s)- health concern | Introduction: Over the years‚ Burger King has successfully grown simply through integrated marketing communication system. Today‚ Burger King is showing healthy profits‚ rising stock prices‚ and strong international growth. In past‚ BK’s advertising and corporate strategy failed mainly because they didn’t listen to their customer and
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Rev. February 27‚ 1998 Burger King Corporation The first Burger King restaurant in Miami in the mid-1950s featured a walk-up window‚ a limited menu (burgers and shakes for 19¢‚ sodas and fries for 10¢)‚ and "your food ready by the time you ’d paid for it." As one early manager recalled‚ "Our windows faced front so we could see customers driving in. With the limited menu‚ we pretty much knew what they ’d order and we ’d have it ready." In the 1960s and 1970s‚ Burger King developed an assembly-line
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2. FORMAL LETTER-COMPLAINT Rajvind Gill‚ 10‚ Jalan Jujur‚ Taman Jayadiri‚ 68000 Ampang‚ Selangor The Director‚ Ampang Jaya Municipal Council‚ Bangunan Mentari‚ Ampang Jaya‚ 68000 SELANGOR. 15 SEPTEMBER 2009 Dear Sir‚ Poor Maintenance of Taman Jayadiri I am writing this letter on behalf of the residents of Taman Jayadiri to complain about the dismal conditions we have been putting up with for the past three months. 2. One of the main grouses of the residents concerns uncollected rubbish
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IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS JUSTIN WILLIAM KING‚ ) ) Plaintiff. ) ) ) v. ) ) ANHEUSER-BUSCH COMPANIES‚ INC. ) ) Defendant. ) ____________________________________) COMPLAINT Comes Now the plaintiff‚ Justin King‚ by and through his attorney‚ states as follows: PARTIES AND JURISDICTION 1. Plaintiff‚ for all times mentioned herein‚ was and is a resident of Cook County‚ State of Illinois. 2. Defendant
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Burger King’s COMPANY PROFILE HISTORICAL BACKGROUND Burger King was founded in 1954 by James McLamore and David Edgerton in Miami‚ Florida. In 1967‚ the founders sold the company to the Pillsbury Company‚ taking it from a small privately held franchised chain to a subsidiary of a large food conglomerate. In December 2002‚ Burger King was acquired by private equity funds controlled by TPG Capital‚ Bain Capital Partners and Goldman Sachs & Co. It completed a successful initial public offering in
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1. What are Burger King’s communication objectives for it’s target audience? Burger King’s target consumers already know about the product‚ and since the franchise is profitable‚ we can assume that the consumers also like it. Burger King’s communications objectives are to move its target consumers into at least the “Preference”‚ but preferably the “Conviction” stages of buying process. 2. With its focus on the "super fan"‚ does BK risk alienating other customers? What are the implications
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