Bibliography: http://business.mapsofindia.com/business-leaders/lakshmi-narayan-mittal.html http://www.britannica.com/EBchecked/topic/1089324/Lakshmi-Mittal http://www.jeremyjosephs.com/mittal.htm Mittal‚ Lakshmi - Chief Executive Officer of Arcelor-Mittal‚ Career‚ Sidelights - Steel‚ Company‚ Mills‚ and British
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A leader can be described as someone who works with a group of people to help them achieve a goal. According to the book‚ business leadership‚ a leader has the role of helping us understand the current reality and bring a brighter future. This group of people are influenced by a leader who uses their knowledge and skills to coordinate workers to achieve business goals. A leader will do this by communicating their vision and objectives. In this assignment the theories of leadership styles used by
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principal put us in different form six classes. Since we started classes we both talked at break and lunch time. Murphy and I had different classmates‚ but both of us were doing very well at our subject areas. Out teachers did not have any complaints or fighting matters to be dealt with the students in our classes. Vice principal‚ Mr. Mc. Malian was happy and excited for us because he saw our exams and coursework grades. And he said to the school chairman‚ “these boys are performing at their
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concerns and complaints Assessment Questions 1. Learning Outcomes 1.1 and 1.2 a) Identify the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints in your area of work. b) Analyse how each one affects service provision. The Local Authority. Social Services and National Service Complaints (England) amendment Regulations 2009. came into effect in April 2009. The regulations created a single approach for dealing with complaints about health
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COMPLAINT HANDLING AND SERVICE RECOVERY RELIABILITY IS CRITICAL IN SERVICE BUT… In all service contexts‚ service failure is inevitable. Service failure occurs when service performance falls below a customer’s expectations in such a way that leads to customer dissatisfaction. Service recovery refers to the actions taken by a firm in response to service failure. KEY QUESTIONS FOR MANAGERS TO ASK ABOUT CUSTOMER COMPLAINING BEHAVIOR Why do customers complain? What proportion of unhappy
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EFFECTIVENESS OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS A Research Presented to the Faculty of College of Hospitality and Institutional Management Our Lady of Fatima University In Partial Fulfillment of the Requirements for the Degree Bachelor of Science in Hotel and Restaurant Management ROBIN JUDE B. ELAURIA KATRINA CARLA G. GERALDINO AILEEN JOY A. QUIDULIT CHRISTOPER S. ROSALES GENESIS D.C. SUSANA October 2011
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Case Study: Team and Team Processes Principles of Health Care Administration Dr. Michelle Clemons August 29‚ 2011 Case Study: Team and Team Processes Apply your knowledge of teams and team processes to explain possible causes for team members’ experiences. What interventions can you recommend to address concerns expressed by Nurse B? The case study refers to two different surgical teams‚ with a similar composition‚ that were affected very
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P1 What is a team? A team is a group of people who work together on a project and set a realistic goal they aim to achieve. There are 4 different types of groups Formal: A formal team is a team that has structure. It has a leader and everybody body in the group have a specific role. An example of this could be a football club which would be an informal club. Every football team has a captain and every player has a position to play in. Informal: An informal team is a team with no structure and everybody
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Question How does a good leader influence the team performance? 2.0 Literature Review 2.1 Leaders turn visions into successes‚ said Kahn P. 2003 (Kibort 2004) Leader with a clear vision will able to lead the team to real a goal. He will not ignore problem‚ focus on innovation‚ take risks‚ and finally build winning team. 2.2 Great leaders have vision‚ honesty‚ passion‚ authenticity‚ great communication skills‚ and competencies‚ stated Shaeffert (Kibort 2004) Leaders with great leadership skills
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always depend on the individual‚ their perceptions‚ their needs and their beliefs. When a person’s perception is skewed‚ their needs high and their belief of what can be done that is when trying to motivate them in another direction is difficult. A leader is able to meet someone where they are‚ understand their perceptions‚ needs and beliefs and guide them into a new understanding in order to meet their needs and ultimately change their beliefs; in order to motivate them. Maslow’s Hierarchy of Needs
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