SERVICES AND CUSTOMER MANAGEMENT GRIEVANCE AND COMPLAINT HANDLING IN SERVICE INDUSTRY Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group
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Transactional Leader as the word implies business or exchange. Burns‚ 1978‚ opined that a transactional leader is someone who leads though social exchange. It is a process that I simply call trade by batter‚ you do this for me‚ and you get that in return. A politician can be a transactional leader when he seeks to exchange one thing for another i.e. making promises and pulling through with the promises after an election. Also most business leaders are seen as transformational when they give out incentives
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QUALITY TEAMWORK What is a Team? A group of people with a full set of complementary skills required to complete a task‚ job‚ or project. IMPORTANCE OF TEAMS Teams promote equality among individuals‚ encouraging a positive attitude and trust. The diversity inherent in teams often provides unique perspectives on work‚ spontaneous thought‚ and creativity. Teams develop a greater sense of responsibility for achieving goals and performing tasks. Teams can provide the capacity for rapid
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old question. Are leaders made or are they born? My belief on this – I believe that a leader is made‚ not born. Why do I say that? Before going further‚ lets be clear on one distinction – when we say a leader is made‚ it does not mean that someone can be taught to become a leader by attending leadership courses. While it helps‚ it is not enough. Warren Bennis (a leading leadership researcher) believes that one cannot be taught to become a leader but one can learn to become a leader over the years through
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by just looking at it. The painting was created in England; Blake spent more than just a little time on the drawing‚ it had taken up to 2-3 years. The portrait is represented from contemporary art‚ to Ancient Greek‚ Roman and Egyptian Art. “The Complaint of Job” tells a great and interesting story that can be relative to many of people. Job was the richest man he had all the wealth any man could ask for. The story of Job describes how Satan tries to convince to God that if you take something away
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THE LEADER WITH VISION: THE OPTIMISTIC LEADER INTRODUCTION This paper shall be discussed in four parts as follows: • Articulating Your Vision • Living Your Vision • Influence Others With Positive Attitude • Conclusion A leader is someone who guides others. One who assumes t he position of responsibility over the conduct of others that he is leading. Vision on the other hand is “a picture formed in the mind; something conjured up in the imagination without being related to facts.”
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Describe a team sport that interests you Football has always been a sport that catches my attention‚ do the amount of teamwork that the game requires. Another reason I like the sport is that every players position is crucial in the game and in order for the team to reach their goal they have to be able play in sync to out smart the other team. The teams in the game are composed of eleven players; the coach coordinates which player plays on defense or offense depending on the player’s physical
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Subjective Chief Complaint “My knees are killing me‚ I’m tired all the time‚ and I’ve got horrible pain in my stomach.” HPI Ann Baker is a 32-year-old woman who has been having knee pain on and off for about 2 years. She has been to the doctor a few times since then with the same complaint. Workups showed no radiologic changes to the knees‚ and her family practice physician settled on a diagnosis of early arthritis. She was not evaluated by a rheumatologist. Despite scheduled APAP and ibuprofen
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“The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world‚ but if they don’t play together‚ the club won’t be worth a dime.” (Babe Ruth) There is a reason why football‚ basketball and baseball have more than one player on the team. To be successful in any of these sports you need a group of men that are talented‚ but more than that a group of men that can work together to achieve there ultimate goals‚ championships. You can use a lot
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DDG Fiber Optics Co. 9500 Lonestar Boulevard Dallas‚ TX 75250 July 28‚ 2013 Mr. Grady McKenzie Terra Computers Co. 8670 Main Street Dallas‚ TX 75225 Dear Mr. McKenzie: Thank you for your letter concerning the problems you have been experiencing with the F-24Z Illuminators you purchased from our company. I sincerely apologize for the inconvenience this situation has caused you and you employees. I have investigated this issue and have learned that these particular run illuminators
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