CHAPTER- I CUSTOMER SATISFACTION 1.1 INTRODUCTION: The customer is a person who buys goods or services for some price. The success of an Enterprise heavily depends on customer Satisfaction. It is the period of customer era. Every customer knows his right and responsibilities. The relationship between customer and seller is very essential. There should be regular‚ smooth and friendly relationship between customer and seller. When there is no cordial relationship between customer and seller
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Component Technologies‚ Inc 1) Prepare the manufacturing staff’s calculations for the three alternatives (please refer to the attachments): a) In the first set of calculations‚ the staff used a discount rate of 20%‚ a five-year time horizon‚ and ignored taxes and terminal value. What is the relative attractiveness of these three alternatives? During the period of 5 years (from 1994 to 1998)‚ if the discount rate is 20%‚ Waltham plant is the only one that has a positive amount in NPV. The
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Student No.: n8912386 Word count: 1787 (without reference) Due time: Thursday‚ 01/05/2014 From the perspective of research and practice‚ job satisfaction has received significant attention from the fields of management‚ social psychology‚ and practical operations in recent years. Formally defined‚ job satisfaction is a psychological disposition resulting from one’s tasks as well as attitude to the physical and social conditions of the workplace. Meanwhile‚ it also indicates
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STUDENT SATISFACTION IN THE UNIVERSITY OF THE PHILIPPINES‚ LOS BAÑOS Sheryll Elaine Solis Rigua ABSTRACT This study assessed the indicators and formulated an index for overall satisfaction among UPLB students. Two methods were used in formulating an index for this study‚ in which nine dimensions were considered. First method is through stepwise regression analysis with Categorical Principal Component Analysis (CATPCA) wherein three tests were used to evaluate the obtained components: eigenvalue
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“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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between Employees Satisfaction and their Performance?: the Case of Teachers in Tanzania GovernmentOwned Schools Salimu Abushiri Jinyevu School of Economics & Business Administration‚ Central China Normal University‚ 152 Luoyu Avenue‚ Wuhan‚ Hubei‚ 430079‚ P.R. China salb90@yahoo.com Abstract This paper examines the existing relationship between employees satisfaction and their job performance by analyzing the determinants of the two variables (Satisfaction & Performance); how they complement
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Objectives of Performance ManagementAccording to Lockett (1992)‚ performance management aims at developing individuals with the required commitment and competencies for working towards the shared meaningful objectives within an organizational framework. Performance management frameworks are designed with the objective of improving both individual and organizational performance by identifying performance requirements‚ providing regular feedback and assisting the employees in their career development
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International Journal of Educational Management Emerald Article: Determinants of business student satisfaction and retention in higher education: applying Herzberg’s two-factor theory Oscar W. DeShields Jr‚ Ali Kara‚ Erdener Kaynak Article information: To cite this document: Oscar W. DeShields Jr‚ Ali Kara‚ Erdener Kaynak‚ (2005)‚"Determinants of business student satisfaction and retention in higher education: applying Herzberg’s two-factor theory"‚ International Journal of Educational Management
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Paper on Customer Satisfaction By Joe Oliver Mae Ryan Lyngdoh PGDM C (2014-2016) P14253 Abstract: The paper talks about customer satisfaction of customers on brands and services. It gives a study of what customer satisfaction is‚ why it is important for a market to grow‚ and how to achieve it. It also gives a relationship between price and satisfaction and talks about consistency in customer satisfaction lifecycle. Keywords: Customer‚ Customer Satisfaction‚ Product‚ Services
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Introduction Bangladesh is pioneer in garments industry because of its huge man power and low wage. But one thing was lacking in this industry and that was quality design. But now-a-days lot of fashion houses are developing in Bangladesh with a vision to quality design in dresses which is attracting customers from all walks of lives for every class and ages because of its creative design‚ simplicity and price. The fashion houses have become a name for contemporary fashion for the Bengali society
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