part one INTRODUCTION AND BACKGROUND 1 Introduction This chapter initiates our dialogue into enterprise resource planning (ERP) systems‚ focusing on the following questions. • • • • Why investigate ERP systems? How does ERP create value? What is the purpose and scope of this book? What is the outline of this book? Why Investigate Enterprise Resource Planning Systems? Enterprise resource planning systems are a corporate marvel‚ with a huge impact on both the business and information
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