function‚ labor share‚ total factor productivity Cobb-Douglas Production Function: The Case of a Converging Economy Dana HÁJKOVÁ – Czech National Bank and CERGE-EI (dana.hajkova@cnb.cz) Jaromír HURNÍK – Czech National Bank‚ Institute for Economic Studies‚ Faculty of Social Sciences‚ Charles University‚ Prague‚ and Faculty of Economics and Public Administration‚ University of Economics‚ Prague (jaromir.hurnik@cnb.cz).* Abstract The Cobb-Douglas production function is often used to analyse the supply-side
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Chapter 1. Introduction Chapter 1. Introduction “Satisfying the customer is a race without finish.” (Vadim Kotelnikov). Many researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant
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presents the literature related to this study. This will be conducted with the assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore‚ every organization should plan the right strategies for dealing with customers‚ communicating with them‚ providing pleasant services and retaining them forever with specially chosen customer contact employees‚ all leading to their
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BANKING SERVICES IN INDIA I. HISTORY OF BANKING IN INDIA There are three different phases in the history of banking in India. 1) Pre-Nationalization Era. 2) Nationalization Stage. 3) Post Liberalization Era. 1) Pre-Nationalization Era: In India the business of banking and credit was practices even in very early times. The remittance of money through Hundies‚ an indigenous credit instrument‚ was very popular. The hundies were issued by bankers known as Shroffs‚ Sahukars
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Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking etc.‚
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and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
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Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to sustainable
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prevalence studies among TB patients at segmented areas of the country showed as high as 52.1% in University of Gondar hospital and as low as 18% in SNNPR. Having information about the status of co infection rate can help to improve the TB/HIV collaboration program. Thus‚ this study was intended to determine the rate of HIV infection and associated factors in TB patients at Dessie referral hospital and Dessie health center‚ Amahara national regional state. Methods: A cross sectional analytic study was
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“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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