Models of Customer Satisfaction Adriadne Aaron-Hill Peru State College Executive Summary This paper presents different models of customer satisfaction. Models are needed in customer satisfaction so that when measurements are taken there is a way to analyze the results. Companies who want to compete in their field must understand the purpose of customer satisfaction. The beginning stage of customer satisfaction is distinguishing between the customer and the consumer. A customer is an individual
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INTRODUCTION: DEFINITION OF CUSTOMER The father of our nation‚ Mahatma Gandhi’s famous statement is worth recollection- “A customer is the most important visitor on our premises .He is to dependant on us ‚we are dependant on him .He is not dependant on us‚ we are dependant on him. He is not an outsider on our business. He is a part of it .We are not doing a favor by serving him‚ he is doing us a favor by giving us an opportunity to do so.” According to Peter Drucker. “The
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on Customer Satisfaction By Joe Oliver Mae Ryan Lyngdoh PGDM C (2014-2016) P14253 Abstract: The paper talks about customer satisfaction of customers on brands and services. It gives a study of what customer satisfaction is‚ why it is important for a market to grow‚ and how to achieve it. It also gives a relationship between price and satisfaction and talks about consistency in customer satisfaction lifecycle. Keywords: Customer‚ Customer Satisfaction‚ Product‚ Services‚ Brands
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__________________________________________ISSN 2319–1171 Vol. 1(3)‚ 20-24‚ October (2012) Res. J. Management Sci. Internet Banking in India Consumer Concerns and Bank Marketing Strategies Sufyan Habib AAII College‚ Barabanki‚ INDIA Available online at: www.isca.in Received 18th September 2012‚ revised 15th October 2012‚ accepted 17th October 2012 Abstract Internet banking has attracted the attention of banks‚ securities trading firms‚ brokerage houses‚ insurance companies‚ regulators and lawmakers
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Organizational Success Factors Professor Ben E. Akpoyomare Oghojafor Department of Business Administration University of Lagos‚ Lagos State‚ Nigeria Olufemi Olabode Olayemi (Corresponding author) Department of Business Administration University of Lagos‚ Lagos State‚ Nigeria Tel: +234-1-802-370-5627 E-mail: femolayemi1@yahoo.com Olukunle. O. Oluwatula Department of Psychology‚ Redeemer’s University (RUN) RCCG City‚ Ogun- Nigeria Tel: +234-1-802-370-5627 E-mail: taluoshine@yahoo.com Patrick Sunday
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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certify that Shahriar Hossain is a BBA student of East West University. In the Fall- 2008 semester‚ he has taken the course Bus. 499‚ which requires a formal report on a specific topic or on a specific organization after completing a three months of work experience. For this purpose‚ he requires to gather relevant information about the chosen organization. It is worth mentioning that the gathered information will only be used for pure academic purposes and will be kept classified. It will be highly
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telecommunications service provider in the country with more than 21 million subscribers as of March 2009. Presently‚ there are about 35 million telephone users in the country‚ of which‚ a little over one million are fixed-phone users and the rest mobile phone subscribers. Starting its operations on March 26‚ 1997‚ the Independence Day of Bangladesh‚ Grameenphone has come a long way. It is a joint venture enterprise between Telenor (62%)‚ the largest telecommunications service provider in Norway
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INTRODUCTION Customer satisfaction surveys are important tools for measuring the success or forecasting the future of a product or service. They often predict or explain sales trends‚ and can give clear information on what changes will improve the bottom line. Customer satisfaction is essential to the survival of any business. Its basic aim is to find out whether customers are satisfied? The best way to find out whether customers are satisfied is to ask them. When To Conduct A Customer Satisfaction Survey
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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