AN EXPLORATORY STUDY OF INFLUENCES ON RETAIL SERVICE QUALITY: A FOCUS ON KUWAIT AND LEBANO Abstract: The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon‚ regions with long histories of trade. Retail service‚ however‚ has not been well documented in this region. To our knowledge‚ this is the first study that examines customer and salespeople perceptions of service encounters in these countries‚ in light of their culture
Premium United Arab Emirates Middle East Kuwait
------------------------------------------------- SERVICE QUALITY GAP IN RESTAURANTS IN VARANASI Under the Guidance of Dr. Ashutosh Mohan By:- Prachi Prabha Chauhan(31) Jitendra Singh(19) MBA-IB (2010-2012) INTRODUCTION The restaurant industry is a demanding sector that stresses the provision of high-level customer service and continuous quality improvement. As lifestyles change and dining out becomes more and more commonplace‚ customers desire new flavors‚ comfortable ambience and pleasant
Premium Service Quality of service Customer service
prepare for the next disaster. The conceptual model of societal response to disaster lays the framework for a society to understand the ways in which a disaster affects the community‚ either before‚ during‚ or after the event. The conceptual model of societal response to disaster should also be considered when determining governance of a community during preparation‚ mitigation‚ and recovery from a disaster. In order to determine the usefulness of the conceptual model of societal response to disaster
Premium Hazard Hazard Emergency management
NIGHTINGALE’S ENVIRONMENTAL THEORY By Azeem Jan‚ Darlene Haddock‚ James Gibson‚ Jennifer Hall‚ Marisela Felix‚ and Melissa Dawley Grand Canyon University January 28‚ 2012 OVERVIEW OF NIGHTINGALE’S THEORY Florence Nightingale provided a framework for current nursing practice. Health is achieved when an individual makes appropriate and educated decisions. Illness is a negative reaction to a patient’s choices. Key elements of nursing=clean environment‚ fresh air and water‚ warmth‚ quite and
Premium Nursing Florence Nightingale Nurse
INTRODUCTION Clinic is one of the services of a school that most of the students go to avail. The students doesn’t actually pay for them when they go there but the clinic fee is included in the miscellaneous of their tuition fees‚ so‚ technically speaking it is a profitable organization inside the school. Even when the student use their clinic services or not‚ they still going to pay for it through their tuition fees. That’s why the researchers found it important to measure their performance
Premium The Score Scores Dimension
Providing Quality Service Vanita Johnson MICHAEL BRIZEK HTM 150 March 28‚ 2012 Describe how the industry involves the guest in order to provide quality service. The retail industry involves the guest to provide quality during the planning process. They have to think about the when‚ what‚ who and how. When do you to start your delivery system as the guest arrives and while the quest is waiting‚ during the experience and after the experience. What does the customer expect out of the experience
Premium Customer Sales Customer service
logistics maturity …………..…….. 4. b. Describe a typical logistics model prior to UPS in 2011 ……………………..……… 5. III. The Transition at UPS …………………………………………………………………. 7. a. Identify the key drivers for logistics transformation at the company ………….…… 7. b Describe the process undertaken ……………………………………………….......… 9. c Ascertain the key milestones of the transformation ……………………….…….…. 11. d Consider the impact on the business model and strategy at UPS ………..………. 15. e Quantify the financial
Premium Logistics United Parcel Service Management
The Three Stage Model of Service Consumption Pre-Purchase Stage I am a lover of spicy foods and from time to time‚ I have serious cravings to have food that will burn my tastebuds. Last weekend was one of those days where my need for spicy food aroused and in no time I took the internet to find the place which served the spiciest food here in Melbourne. The criteria’s I was looking at was food which is not only spicy but also tasty and a full dinner course which will cost me not more than
Premium Spice Customer service Customer
MANAGING SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry
Premium Nonverbal communication Service system
Using the cardinal rules of medical ethics as a base‚ design a policy that you would implement as an administrator of a health care organization(s) for both public health and health services. Discuss any differences in your policy and rationale. As an administrator‚ I would seek to enact policy that focused on equal treatment‚ equal distribution‚ and respect. Regardless of financial ability all patients would have the same access to care and level of treatment. The current physician shortage underscores
Premium Health care Medicine Economics