DSME 2030 Operations Management Introduction to Operations Management Sean Zhou CUHK Business School CUHK DSME 2030 Page 1 Why is so Successful? Founded in 1971‚ based in Memphis‚ Tennessee‚ with $44.3 billion annual revenue in 2013 Serve 220 countries and regions‚ 300 thousand employees Deliver 3.4 million packages daily with 654 planes and 43‚000 trucks Multiple divisions/operating units: FedEx Express‚ FedEx Ground‚ FedEx Freight‚ FedEx Services Fast and reliable On-time
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6. Inter departmental harmony: materials department management deals with almost all departments in the company. It can greatly contribute to the success of every other dept at the same time‚ the success of materials mgmt dept depends on co-operation from the personnel of other departments. 7. Forecasts: in order to manage materials better some conception of the future outlook for prices‚ cause and general business activity is necessary. 8. Acquisitions: business acquisitions and mergers
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Operational Management Operations management is defined as a systematic transformation process that converts a set of inputs into useful outputs. 1.1 Definitions: An operations system is defined as one in which several activities are performed to transform a set of inputs into a useful output using a transformation process. These inputs and outputs can be tangible‚ as in the case of raw materials and physical products‚ or intangible‚ as in the case of information and experiences. Viewed
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MSc (Eng) in Industrial Engineering and Logistics Management (IELM6046) 1st Semester – 2013/2014 Year Session 1 – Room LE9 – 7:00 P.M. to 9:30 P.M. Introduction & Objectives of Supply Management (September 3‚ 2013) (Class B) Dr. Stephen W. K. Ng (stephenng@ipshk.org) 1 MSc. in IELM – Supply Management (IELM 6046) – 2013‐2014 Copyright @ QuST 2013 Prof. Stephen W. K. Ng – HKU When we wake up in the morning
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Study US Dairy Industry Leader Supply Chain Strategy and Network Optimization Overview With annual sales of more than U.S.$44 billion‚ this Dairy Industry Leader is one of the largest processors and distributors of milk and other dairy products in the United States. The company sells milk and a full range of other dairy products under more than 50 wellknown local and regional brands and a wide array of private labels. Business need: The company looked at its supply chain and saw that it could do
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complaints and staff complaints. After reviewing the current problems‚ it is essential for Northstar to highlight where these problems are evolving from. Some problems which have been identified through the case study include the initial development and operation of the malls through Europe. With this being an issue‚ it is likely that the market within the UK for this type of development may have not been particularly well researched. It is vital that Northstar addressed the issue of market research and penetration
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between operations‚ marketing and product/service development at Acme Whistles? Page 3 2. Oxfam International case study What are the main issues facing Oxfam’s operations managers? Page 4 3. Formule 1 & Mwagusi Safari Lodge 3.1 For each hotel‚ what is the role of technology and the role of operations Page 6 staff in delivering an appropriate level of service? 3.2 What are the main differences in the operations management
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steps from the “supplier of raw materials to the end-customer” in this case these steps are designing‚ manufacturing‚ distribution and retailing not always same. “All stages in chain must include consideration of the final customer; moreover each operation in chain should be satisfying its own customer.” Benetton First was Benetton‚ created by Luciano Benetton during the time‚ when knitted clothes were expensive in or handmade by old people in boring colours. Once when his sister made for him bright
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Assignment 1: Operation Decision Assume you have been hired as a managing consultant by a company to offer some advice that will help it make a decision as to whether it should shut down completely or continue its operations. It currently uses 100 workers to produce 6‚000 units of output per month (working 20 days / month). The daily wage (per worker) is $70‚ and the price of the firm’s output is $32. The cost of other variable inputs is $2‚000 per day. It also tells us that the firm’s fixed cost
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Supply and Demand The supply and demand process can be somewhat difficult and knowing the fundamental factors on both sides is essential to business success. Focusing on the Chick-fil-A fast food chain‚ there are factors that are a determinant to supply and demand. A technology change‚ the price of substituting goods‚ population changes and consumer preferences all impact business operations. Technology changes within Chick-fil-A restaurants will allow locations to run efficiently and assist
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