ATTRITION IN BPO INDUSTRY: A SURVEY REPORT Abstract The BPO industry is undoubtedly considered as one of the biggest fields of employment in India and stands number two worldwide after Philippines. However‚ it is facing a phenomenal increase in attrition rate which is the biggest challenge. The current attrition rate is 55 %. (Source: 13 Oct‚ 2011‚ The Financial Express) as compared to the last year of 51%. Nasscom‚ in a report said that that the outsourcing industry is expected to face a shortage
Premium Hypothesis Null hypothesis Statistical hypothesis testing
determine that there is a time cost involved when switching tasks as opposed to repeating the same task. Task-Switching Costs Time Many people take pride in the fact that they can multitask. A study “Task Switching” conducted by Monsell concluded that multitasking‚ or switching between tasks actually costs us time. Our brain is complicated machinery‚ which requires a specific program for a specific task to be loaded in to our computer‚ the brain‚ to complete a task. Switching between tasks
Premium Experiment Stanford prison experiment Student's t-test
that due to the high demand of responses and the nature of the requests‚ the university must begin its transition to communicating via text messages. Despite the investment‚ to prevent the crisis from escalating‚ when comparing the ROI‚ it can be concluded that the benefits outweighs the investment. Thus‚ when considering crisis management as the application of strategies designed to help an
Premium Mobile phone Instant messaging Text messaging
the doctor concluded that Mrs. Millard died from the overwhelmed joy of seeing her husband alive. That was not the case for the real reason that she died was because the newly found joy of independence had been stripped away from her in a heartbeat. Mrs. Millard values independence because the cause of her death was “of joy that kills”. The reason it could not be the joy of seeing her husband was because she was completely over the death of her husband within an hour. This can be concluded by seeing
Premium Marriage The Story of an Hour Woman
The upcoming season of “The Bachelorette” is yet to start airing and the dramatic game of love has not begun yet. But if reports from shooting are to be believed‚ JoJo Fletcher has figured out the man who she would go with. She has shortlisted the last few candidates and only a few suitors remain in the game. In fact‚ she has made up her mind about the special one and speculations suggest that he is Jordan Rodgers. Though no official confirmation has come out‚ insiders say that the duo have hit off
Premium
correct answer or the answer the others have voiced. It was found that 75% of participants chose the incorrect answer option. It was also concluded that if the confederates in the study had varied answers it was more likely for the participant to give their initial answer. Along with that the group size played a role on the rate of conformity. It was concluded that sex did not vary results. Ultimately‚ conformity is something that molds human behavior and everyday decision making however multiple
Premium Psychology Social psychology Sociology
Gandhi’s Vision for India Near the start of the twentieth century‚ India pursuit for national identity concentrates on achieving individualism from British rule. Indian nationalism put the British Empire’s grasp on India at risk. Because of the development of extensive railway system across India to make possible the export of natural resources brought about the conception of national unity by passing the people of the subcontinent in easy contact to each other. Furthermore‚ the British knew that
Premium Management Strategic management India
College Education to Me Stephen Nuamah Ashworth College ID: AC1209774 Health Care Administration Why College Education is Important to Me Am I free? I asked myself over and over again after reading a quote “Only the educated are free.” As concluded by Epictetus (55 AD - 135 AD)‚ Discourse. I then realized I was not free. I want to be free‚ but how? I asked myself. Do I need to be rich or do I need to be the happiest man on earth? It finally occurred to me after pondering over it for some time
Premium Higher education High school Academic degree
resulted in excessive fines. The investigation concluded that Williams Construction failed to instruct employees and managers on recognizing and avoiding dangerous work conditions‚ failed to ensure that employees did not have to travel more than 25 feet to a safe zone‚ failed to have an employee that was trained and experienced in trench safety‚ and failed to make sure that the walls of the air were either sloped or supported. The OSHA investigation concluded that if these regulations were followed‚ the
Premium Occupational safety and health
With sixty percent of the world’s population using cell phones‚ recent concern has risen from the medical front concerning the harmful effects of cell phone use. All scientific research has concluded that mobile phones do produce RF energy and emit electromagnetic radiation. Studies have also concluded that high levels of RF energy can be harmful to human health. However‚ all scientific studies have not agreed if the levels of RF energy emitted from modern cell phones is harmful. The biggest
Premium Mobile phone