TOTAL QUALITY MANAGEMENT CUSTOMER FOCUS – TOTAL PARTICIPATION – CONTINUOUS IMPROVEMENT Learning from GENERAL ELECTRIC (WORLD-CLASS COMPANY) General Electric (GE) is one of world class company which is so concern and has high level quality awareness‚ all components in the company are care about the results of precision manufacture operation and also high performance products so that customer never worried using GE products. As effort in improve customer focus‚ GE invest million Dollars to
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UNIVERSITY OF SOUTH AFRICA TOTAL QUALITY MANAGEMENT MODULE 1: CSTQ02J ASSIGNMENT 02 Unique Number: 394645 Prepared by: Godfrey P. Shale Student Number: 777-454-8 Date: 2012-10-01 UNIVERSITY OF SOUTH AFRICA 2.1 Strategic Decision A strategic decision is an overarching decision that is taken by the top-level management of an organisation that considers the whole environment in which the organisation operates and the resources that the organisation has‚ and it chooses the most
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process‚ 63 out-of-limits parts in every 1 million produced by a 4-sigma process‚ and so on. 1.2 History of SPC SPC(Statistical Process Control) originated as far back in 1931‚ when Dr Walter Shewhart wrote a book‚ The Economic Control of Quality of Manufactured Product. He is a statistician from Bell Laboratories which was the first to realise that data could be retrieved by industrial processes themselves. By using statistical methods‚ these data could then signal that the process is in
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ISTANBUL TECHNICAL UNIVERSITY FACULTY OF MANAGEMENT INDUSTRIAL ENGINEERING DEPARTMENT TOTAL QUALİTY MANAGEMENT END 329 E TERM PROJECT Group 1 Instructor: Şeyda Serdar ASAN Research Assistants: Levent ATAHAN – İbrahim YAZICI Ketsiya TAVİT 070100328 Tunahan KAFA 070120705 Sevinç APTİ 070120704 Sibel TEMÜRLENK 070100502 İmren ŞAVLİ 070100501 CONTENTS PHASES OF SİX SİGMA 3 1.DEFINE 3 1.1 Voice of the Customer Analysis 3 1.2 Critical to Quality Chart 5 1.3 Stakeholder Analysis: 5 1.4 SIPOC
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I. Company Background The success of Frito Lay is a tribute to two entrepreneur’s dreams. In 1932‚ C.E. Doolin purchased a bag of corn chips in a café in San Antonio‚ Texas. He learned that the chips manufacturer was selling his business so he purchased the recipe and began selling Fritos Corn Chip. Meanwhile‚ that same year‚ Herman W. Lay began his potato chip business in Nashville by delivering snack foods. He then purchased the manufacturer‚ and the H.W. Lay & Company was formed. It soon became
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Learning Plan 5 Quality Improvement Initiative Identify a business that has recently launched a quality improvement initiative (Harley Davidson would be just one of many examples). Your business could be one that is primarily product-providing or one that is primarily service-providing. Do some independent research in order to provide an overview of this initiative and the results of their efforts. The overview should take the form of a two-page paper. Within that assignment‚ cite examples of any
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QMDS400-002 Project and Quality Management Term Project Due Date: 29th November‚ 2012 Group Member: LIN ZHEN BANG‚ BA904092 HUANG YU YAO‚ BA902212 BEI ER‚ BA702713 Project Requirements 1. Establish the project objective‚ and make a list of your assumptions about the project. Project objectives The project aims to transform the previous annual report done by the research center into a more eye-catching‚ organized report that can used to effectively promote the ‘not-for-profit’
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a new line of luxury cars. It’s called the Lexus LS. It had such fine quality that made such a good impression at its first release. Lexus is a branch of Toyota and Toyota could afford to create another luxury car because they had such deep pockets. This article talks about the new 2013 Lexus LS that will have a price range of $83‚050 to $121‚750 and the reason the price is set so high is because they put in such high quality parts and technology into the car. The interior has a new ambience
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Conclusion This Project has been very useful to me because I learned how to prepare cash flow statements and ratio analysis. This has improved my knowledge on financial statements which is very useful in business and commerce ever day. The work I did in this project has helped me to understand the techniques‚ applications and usefulness of financial statements to understand the performance of a particular company or enterprise without much difficulty and also understand how to prepare them in future
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Risk Management and Quality Improvement Individual Written Assignment Case Study 2: Tenerife Airport Disaster Name: Tam Chuen Fung (Panda) SID: 10485559 Mind Map: For the key events or hazards that led to the occurrence of the disaster‚ 9 points are included in this part. PAVE would be used in the hazard identification as a tool. * P-Pilot 1) Experience level Captain of the KLM‚ Jacob van Zanten is an experienced pilot of KLM. But he gave a disadvantage in the cockpit
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