DETERMINING ASSESSMENT NEEDS AND TRAINING IN THE SERVICE SECTOR Dr. Farzana Firdousi Emirates Institute for Banking and Financial Studies PO Box 62091 Sharjah‚ United Arab Emirates E-mail: ffirdousi@yahoo.com Abstract Training plays a vital role in the success of organizations in the service sector. Profitability of this b sector can depend to a great extent on the service of its employees. Before any kind of training is delivered they are required to identify the training needs within their organizations
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Conclusion The purpose of our experiment was to determine if reading off words in various colors helped improve memory. Our hypothesis was that color helped memory and it was in fact proven by our experiments. According to data table 2‚ the average words remembered by the white control group was 6.4‚ while the other groups with the colors had averages of 6.8 and 8.2. Our hypothesis also proven in table 3‚ where the average words remembered by the control was 4.6 and the other two groups had averages
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car accident while he is driving his customers he doesn’t have to stop and help? Does a teacher in a class room have to continue teaching if he realizes someone outside the class is in distress? According to Aviv Lavie‚ in his article "A Pressing Need for Ethics" he discusses the moral dilemma journalists have in certain situations‚ should they intervene or continue covering an event when they have a possibility of helping? I believe that a journalist’s job is to cover events and stories around
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Conclusion: As we have learned from all the information presented to us in the communication world‚ there are many choices out there to relay tidbits of talk‚ video‚ emails‚ text‚ global connection via MySpace or Facebook‚ and face to face communication via webcam; it all just depends on how you (as a user) chooses to use the outlet. All the communication we have investigated has to do with mostly snippets of information‚ like a text through Twitter‚ or a blurp on Facebook; these are not communication
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Needs Assessment The first phase of developing the training plan is assessing the needs of Mr. Stonefield’s company and determining the goals he wants to achieve through implementation of the plan. This assessment begins with an environmental assessment which will aim to determine what skills and behaviors Mr. Stonefield wants his employees to learn in order to support job performance in his company. This will help ensure that the overall training plan adequately prepares employees in the necessary
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Alum Lab Conclusion The purpose of this laboratory was to use two different techniques to attempt to identify the melting point and the mole ratio of hydrated water to anhydrous aluminum‚ potassium‚ and sulfate of AlKSO4. The hypotheses were: if the alum was put in a capillary tube the melting point of alum will be able to be determined; and the water of hydration in alum crystals will be possible to determine if the alum is heated with a Bunsen burner. Results: Part 1: Data Table | Trial
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VI- CONCLUSION The eye is the organ of vision. It has a complex structure consisting of a transparent lens that focuses light on the retina. The retina is covered with two basic types of light-sensitive cells-rods and cones. The cone cells are sensitive to color and are located in the part of the retina called the fovea‚ where the light is focused by the lens. The rod cells are not sensitive to color‚ but have greater sensitivity to light than the cone cells. These cells are located around the
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in a community of whites. During this period of time‚ there were multiple laws and amendments produced to help free enslaved African American. Some laws were against newly freed slaves‚ which denied the Africans things white people could do. In conclusion‚ Reconstruction was a period of time where there were drastic changes to the American Union. Flash Back in the Past: Richmond‚ Virginia “One spring day in April‚ 1861‚ all Richmond was astir. Schools were broken
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The Hong Kong Jockey Club is one of biggest organization in Hong Kong owns 24000 employees‚ their mission is to provide total customer satisfaction through meeting the expectations of all customers and stakeholders. Therefore‚ it provides different training for staff‚ purpose to train their teamwork‚ communicate effectively and provide good customer service. Besides‚ the courses include business management‚ marketing promotion and customer service. It can make sure staff to obtain more skills and knowledge
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Assignment1: Information Needs for the AIS Heather Coward-Tague Strayer University ACC 564 Information management is the collection of information‚ so the information can be communicated within and outside the organization‚ and processed to enable managers to make quicker and better decisions. Information management is simply the management of information that belongs to a business organization. There are a lot of details that
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