Pamela Spencer Case The issued being argued is weather the customer is always right. In this case we see how a home improvement store must deal with an unhappy customer who is extremely dissatisfied with the installation of a fence supplied and installed by the store. The customer wants the store to replace the fence. However‚ if the store does replace the fence‚ it’s in danger of achieving profitability for the quarter. This in return prevents the employees to miss their bonuses. The actions
Premium Management Customer service Customer
CODE OF CONDUCT At the core of every great company is a set of clear and consistent values. Our values underscore every decision we make and guide us in our behaviours. It is up to all of us to keep our values alive – they are an important part of our DNA and a key part of what makes us different. The Code is designed to help us make the right choices. It provides further detail of how each and every one of us should act in accordance with our values of Delighting Customers‚ One Team‚ Integrity
Premium Customer Morality Confidentiality
Explanation of what a marketing audit is: The purpose of a marketing audit is to review and appraise existing marketing activities and to look at the way the marketing is planned and managed‚ giving the opportunity for a systematic examination of each element of the organisations current marketing activity and achievements‚ and to objectively evaluate the effectiveness of the organisations investment in marketing. The marketing audit assists in the evaluation of the whole marketing activity‚ and
Premium Marketing
Acknowledgement In the name of Allah‚ the Most Gracious‚ the Most Merciful Alhamdulillah‚ all praises and gratitude to Allah the All Mighty for his blessings and also for giving us the strength and patience to complete the comparative study of annual report. First of all we would like to express our thankfulness to She has indeed given us high encouragement and really put an effort to make sure we complete the assignment successfully. Her invaluable help of such constructive
Premium Corporate governance Board of directors
Skills in strategic planning are critical to the long-term success of your organization. This form of planning includes: a) Taking a wide look around at what ’s going on outside the organization and how it might effect the organization (an environmental scan) b) Taking a hard look at what ’s going on inside the organization‚ including its strengths‚ weaknesses‚ opportunities and threats (a SWOT analysis) c) Establishing statements of mission‚ vision and values d) Establishing goals to accomplish
Premium Strategic management Management
iodide has been converted to iodine (1) (with correct use and spelling of iodide and iodine) The 1st experiment shows that bromine is more reactive than iodine (1) The 2nd experiment shows that chlorine is more reactive than bromine (1) Accept 1 mark for 2nd and 3rd marking points if the correct reactivity order of chlorine > bromine > iodine has been stated. 3 (ii) Br2 + 2I– 2Br– + I2 (1) 1 [4] 3. add AgNO3/Ag+
Free Atom Electron Covalent bond
Types of Environment Audits Site Audit 1. Reclamation of Land * Important because the inception of the Mining Act was passed in 1869. * was periodically amended and in 1991 included closure and reclamation * Therefore‚ after the amended Mining Act in 1991 when a mine begins its operation it must have plans‚ procedures and funds to restore the land to its natural state. 2. Longer term protection of close sites * A closed mine site can be monitored forever due to the hazardous
Premium Mining Oil spill
gyI C T P V E I + A September 27‚ 2012 .. . .. . .. . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. . .. . .. . .. . .. . O R E I Principle A: Bene cence & Non-male cence Principle B: Fidelity & Responsibility Principle C: Integrity Principle D: Justice Principle E: Respect for People’s Rights & Dignity Ethical Standards Ethical Dilemmas T
Free Psychology Ethics
reporting process. Auditors need to remember that they are serving the public interest and not the interests of client management. 1-2. The audit opinion formulation process is a systematic approach by which the auditor evaluates the risk of being associated with a client‚ through the process of gathering and evaluating audit evidence‚ to determining the type of audit opinion that should be rendered. The stages and outcome of each stage are as follows: • Assessing Client Acceptance and Retention:
Premium Auditing Audit Internal audit
UNPROFESSIONAL CONDUCT Introduction Andre Hamilton had spent eight years in the United States Air Force. While in the service‚ he learned how to conduct himself in a professional manner‚ and he learned to respect others. He wanted to become a manager so he completed a bachelor’s degree in organizational management at the University of LaVerne. After graduating from school‚ his confidence soared to a point where he felt he was in a position of great demand by potential employers. In 1996‚ while
Premium Ricky Gervais Employment