service quality‚ food quality‚ perceived value‚ customer satisfaction and behavioral intentions in fast-food restaurants (FFRs). Design/methodology/approach – The construct reliability and validity was assessed using exploratory factor analysis and confirmatory factor analysis. Structural equation modeling was employed to estimate the relationship among service quality‚ customer satisfaction‚ and behavioral intentions. Findings – Results indicated that five dimensions were significant: tangibles‚ reliability/
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Ross Information Processing Assessment – Geriatric: Second Edition (RIPA G:2) Diagnostic Test Critique General Information Ross-Swain‚ D.‚ & Fogle‚ P.T.‚ (2012). Ross Information Processing Assessment-Geriatric. (2nd ed.). Austin‚ TX: Pro-Ed. No reference was given as to what revisions/changes occurred in the production of the RIPA-G:2 from its previous edition. Purpose of Test The purpose of the Ross Information Processing Assessment-Geriatric: Second Edition (RIPA-G:2) is to
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THE RELATIONSHIPS AMONG MATERIALISM‚ LUXURY CONSUMPTION AND SOCIAL VALUE Ming-Cheng Lai‚ Graduate Institute of Business Administration‚ National Taipei College of Business No.321‚ Sec. 1‚ Jinan Rd.‚ ZhongZheng District‚ Taipei City 100‚ Taiwan (R.O.C.) laimc@mail.ntcb.edu.tw Yi-Fan Hsieh‚ Department of Business Administration‚ National Taipei College of Business‚ No.321‚ Sec. 1‚ Jinan Rd.‚ ZhongZheng District‚ Taipei City 100‚ Taiwan (R.O.C.) misa1202@gmail.com
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are satisfied with a hotel’s service recovery effort. Instead of having satisfaction with service recovery directly influencing guests’ supportive actions‚ loyalty acts as a precondition to consumers’ positive citizenship behavior. Moreover‚ the factors that drive such
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of internal and external factors. A seven-item questionnaire we designed to measure communication. Two factors of face-to-face communication were investigated through the development and validation of the Interpersonal Communication Scale. External Perception defines an individual’s ability to interact with others‚ and Internal Disseverance refers to one’s desire to remove the distance between the individual‚ which they are communicating. The components of these two factors were explored in two studies
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often pay low salary for a safety financial measure. As for the employees‚ wages are their incomes earned from labor‚ which directly affect their lives so that wage is one of the top concerns of the employees in the business‚ beside other important factors such as business reputation‚ work environment‚ opportunities for advancement ... Workers ’ effort levels may significantly depend on the extent to which they feel they are being treated fairly by their employers (Lawrence‚ F.K.‚ 1986). Many researchers
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HABITS AND FACTORS AFFECTING UNDERGRADUATES’ ACCEPTANCE OF EDUCATIONAL COMPUTER GAMES: A CASE STUDY IN A MALAYSIAN UNIVERSITY Roslina Ibrahim 1‚Azizah Jaafar2‚ Khalili Khalil3 1 Advanced Informatics School (AIS)‚ Universiti Teknologi Malaysia‚ Jalan Semarak‚ 54100‚ Kuala Lumpur 2 Faculty of Information Science and Technology‚ Universiti Kebangsaan Malaysia‚ Bangi‚ Selangor 3 International Islamic University‚ Gombak‚ Selangor Malaysia 1 lina@ic.utm.my‚ 2aj@ftsm.ukm.my‚ 3khalili@iium.edu.my ABSTRACT
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Journal of Applied Psychology 1997‚ Vol. 82‚ No. 2‚ 262-270 Copyright 1997 by the American Psychological Association‚ Inc. 0021-9010/97/$3.00 Organizational Citizenship Behavior and the Quantity and Quality of Work Group Performance Philip M. Podsakoff‚ Michael Ahearne‚ and Scott B. MacKenzie Indiana University Bloomington Despite the widespread interest in the topic of organizational citizenship behaviors (OCBs)‚ little empirical research has tested the fundamentalassumption that these forms
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AN ANALYSIS OF THE USE OF NON-DECEPTIVE PIRATED PRODUCTS A Project Report Submitted in Partial Fulfilment for the Degree of Masters in Business Administration Submitted by- Anurag Sah C-46 Akshita Srivastava C-47 Ira Purohit C-48 Kirtana Cheeyanna C-49 SYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES SYMBIOSIS INTERNATIONAL UNIVERSITY‚ PUNE September 2013 ACKNOWLEDGEMENT We would like to express our
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contributes to the practitioner and research communities by providing fresh insights into aspects of teamworking and by suggesting new research agendas. INTRODUCTION Effective teamworking has become a basic concern for most organizations. While many factors influence a team’s performance‚ considerable attention has been given to the influence of team member diversity in terms of roles played in a team. The team role model made popular by Meredith Belbin in relation to management teams (Belbin‚ 1981‚
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