Contents 1.Introduction 2 1.1 Origin 3 1.2 Purpose 3 1.3 Limitation 3 2.Banker Challenge in Customer’s Expectation 4 2.1 Introduction 5 2.2 Expectation 5 2.3 Customer Expectation 5 2.4 Customer Satisfaction 6 2.5 Importance of Customer Satisfaction 6 2.6 The Importance of Excellent Customer Service 15 2.7 Perspective of Customer Expectation in Bank 6 2.7.1 Channel Amplification 7 2.7.1.1 Better Communication – increase profit potential 7 2.7.1.2 Better
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In the novel Great Expectations‚ there are two endings; the original ending that Charles Dickens wrote‚ and the ending that was published in 1860. The original ending that Dickens wrote shows what Estella went through in her relationship with Drummel‚ who treated her with no respect and basically abused her‚ and how her second marriage was going since Drummel died. When Estella spots Pip walking around in London with Little Pip‚ she pulls her carriage over and has her maid go and stop Pip‚ so
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Inequalities in the Victorian Social Class Structure in Great Expectations In Victorian society‚ there was a clear separation of the classes. The poor lived a life to which society looked down upon them with lives lacking opportunity. The rich lived a lavish life on top of the hierarchy with great opportunity. Each of the classes was separated by their financial situations and heritage‚ which lead to their daily life situation. Their daily lives were impacted by these contributions‚ which lead to
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The Existence of Audit Expectation Gap: Bangladesh Perspective - Perceptions of Naïve Investors‚ Students and Professionals Regarding the Audit and Role of Knowledge Affecting the Gap. Abstract: The study investigates the existence of audit expectation gap in relation to society’s unreasonable expectations out of auditing in Bangladesh. This also identified the effects of auditing knowledge on the gap. Among all the classes of our society the accounting graduates are expected to have more
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Matilda Laimo‚ lives with her mother‚ Dolores‚ and teacher‚ Mr. Watts. Through Mr. Watts’ reading of Great Expectations‚ Matilda escapes the poor conditions of the island. Correspondingly‚ in Mister Pip‚ Lloyd Jones uses the character of Matilda to demonstrate the power of language and literature. This can be seen through Matilda’s use of the novel‚ Great Expectations
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Great Expectations by Charles Dickens the main character Pip goes through some dramatic life changes over the course of his adolescence and young adulthood. He transforms from a poor boy living in the marshes of England to a London gentleman through a generous and anonymous benefactor. During his journey from lower to upper class‚ Pip’s great expectations shift with his circumstances and along with them‚ his behavior and attitude towards others. In the beginning of the text‚ Pips expectation was
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Gender Expectations As far as anyone is concerned‚ boys and girls have always been different. From the well-known immaturity of a boy and the maturity of a girl to the actual differentiation of sex‚ it is obvious the difference between the two. Masculinity vs. femininity‚ the learning process when growing up‚ and responsibilities are the differences the stories “Boys” by Rick Moody and “Girl” by Jamaica Kincaid illustrate very well. And as society has its role‚ it uses these differences to set
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the novel Great Expectations which is written by Charles Dickens‚ and the play Macbeth which is written by Shakespeare the themes portrayed are very similar especially between the two leading characters‚ Macbeth who starts of the play as the Thane of Cawdor and Pip who starts of the novel as a blacksmith son from Great Expectations. Macbeth and Pip both ambitious people and strive have higher in status and are will stop at nothing to achieve that goal. In both Great expectations and Macbeth they
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High Expectations for 10th Graders Do teenagers really deserve to have such low expectations for them? The popular belief is that teenagers are generally slackers who are just cruising around life. However teenagers are actually capable of a lot. Just getting through the teenage years is a great accomplishment in itself. The teenage years are a time of changes. Teenagers have to cope with all these changes and hormones while balancing school and social life. It is also a time of making huge decisions
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Differentiate between Rational and Adaptive Expectations and clearly explain their role in focusing on future macro-economic variables 1. Rational Expectations The theory of rational expectations was first proposed by John F. Muth of Indiana University in the early 1960s. He used the term to describe the many economic situations in which the outcome depends partly on what people expect to happen. Rational expectations theory is an assumption in a model that the agent under study uses a forecasting
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