Data Analysis for Hospitality Management Assignment 1: Balance Scorecard of Hilton Hotels and Resorts (Front Office) Total Word Count – 2135 words (excluding figures and matrix) Table of Contents 1. Introduction 4 2. Strategic Map (Group Work) 4 3. Financial Perspective (Fanny Dewi) 5 4. Customer Perspective (Karn Kapur) 9 5. Internal Business Perspective (Kyounghee Joo) 10 6. Innovation Perspectives (Avisek Biswas) 12 7. Balanced Scorecard (Summary) (Group Work) 14
Premium Balanced scorecard Strategic management Management
Market segmentation in hospitality research: no longer a sequential process John T. Bowen William F. Harrah College of Hotel Administration‚ University of Nevada‚ Las Vegas‚ USA Explores development in market segmentation relating to hospitality and tourism research published between 1990 and 1998. The literature is divided into three sections: segmenting a market; market targeting and marketing positioning. Identifies new areas for research‚ deeper examination of segments‚ identification of difference
Premium Marketing
downturn it was predicted that India and China would not be affected as much and hospitality industry in particular would undergo minor changes. Besides this Khanna‚ 2008 outlined that lack of infrastructure in India would not be sufficient enough to sustain growth of hospitality industry. However the argument can be ruled out as a number of private organization both national and international are investing into Indian hospitality sector. This can be said as Carlson group of hotels are planning to open 50
Premium Hotel
Australian Hospitality has performed poorly due to the impacts of inflation. How to curb inflation has been regarded to be the foremost purpose of government economic policies in several countries. It is worth noting that the effective policies that aid in curbing inflation need to center on the fundamental causes of inflation in the country and particularly in this regard the hospitality industry of Australia. Although there has been significant growth and expansion of the Australian industry for the
Premium Inflation
ASSESSMENT COVER PAGE Name: Student Number: Subject: Introduction to Hospitality‚ Tourism and Events. Code: MGT102 Lecturer: Trish Powers Assignment Name: Research Report Due Date: 2012 Table of Contents 1. 1. Executive Summary The purpose of this report is to identify the fundamental characteristics of the Hospitality‚ Tourism and Event industries‚ their focus on customer service and satisfaction‚ how they converge and how they have relied
Premium Tourism World Tourism Organization
International Journal of Scientific & Engineering Research Volume 4‚ Issue 1‚ January 2013 ISSN 2229-5518 1 TQM critical success factors in hospitality Industry and their impact on Customer Loyalty‚ a theoretical Model Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy Abstract- Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational quality objectives‚ TQM is one of the
Premium Management Customer service Quality management
Application for the post of first commies chef. Dear Sir / Madam‚ I have successfully completed my diploma in Food Preparation and Culinary Arts from “Tommy Miah’s Hospitality Management Institute”. Now I am prepared to initiate my professional carrier in Food preparation and Culinary Arts. I hope that I am able to work in your industry because I have working experience in hotel management field. I am simple‚ honest and hard worker and also can work under pressure. I am always sincere about my responsibility
Premium Meat Chef Culinary art
Hospitality Hospitality refers to the relationship process between a guest and a host‚ and it also refers to the act or practice of being hospitable‚ that is‚ the reception and entertainment of guests‚ visitors‚ or strangers‚ with liberality and goodwill. Hospitality frequently refers to the hospitality industry jobs for hotels‚ restaurants‚ casinos‚ catering‚ resorts‚ clubs and any other service position that deals with tourists. Hospitality is also known as the act of
Premium Tourism Hotel Hospitality industry
theories that I have learned in the workplace. A new knowledge in the internship that I did not have is the experience of working in tourism industry. I also know how this industry can do for me in the future. . All that I have learned during the internship and at the UiTM is to make me a successful hospitality manager. To become a successful hospitality manager is we need good management skills. Firstly‚ we must know what scope of work for each employee in the company. Second‚ a manager should
Premium Management Knowledge Learning
Restaurant Management System What are the 4 main offerings (Components) of the Restaurant Management System? Point of Sales - front of house Inventory and Menu management systems- back of the house Reservations and table managements - front of the house Back office applications and interfaces Why POS? The physical location at which goods are sold to customers. Input and output devices used by restaurant employees to accomplish their daily activities. What are the functions of the POS
Premium Electronic commerce Marketing Point of sale