* not listening to or collecting information from customers A customer’s requirement/need is the most important factor in the customer service chain‚ to be providing excellence in customer service you need to ensure that the customer in 100% satisfied with the products on offer and make sure it meets their requirements. By not listen and or collecting information from customers or potential customers you will not be up to date with changes and even the basic needs and wants of your customer network
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EQUALITY AND VALUES DIVERSITY EXPLAIN THE MEANING AND BENEFITS OF DIVERSITY AND THE PROMOTION OF EQUALITY Whether you are a large multinational company‚ a small business or a freelance worker‚ it pays to know about equality and diversity in the workplace – to act within the law and to make the best of your workforce and your business opportunities. Equality is the current term for ‘Equal Opportunities’. It is based on the legal obligation to comply with anti-discrimination legislation. Equality
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In today’s workplace mixing and managing employees is not an easy thing to do. Nowadays there are four different generations working together in a single office space. This can be a challenge for everyone involved as differences in generations can cause people to clash and create conflict‚ particularly in the oldest and youngest group of employees. The problem lies in these different generations having different values and ideas as well as varying ways in which to execute tasks. However‚ there is
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Sales Agreement THIS SALES AGREEMENT (the "Agreement") dated this 12th day of March 2012 BETWEEN: |Brenda’s Widgets‚ Inc. (BWI) of 123 Main St.‚ Podunk‚ Iowa | |(the ’Seller ’) | |OF THE FIRST PART | |- AND -
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Just as in coaching with sports‚ coaching in the workplace empowers the individual so that they are performing at their best. As competition has increased in the corporate society‚ employers are struggling to find ways to keep their best employees. One way that has caught on is to coach the employee instead of giving direct commands‚ allowing the learner to take the lead in their own progression. Research by the UK Industry Society has shown that coaching is likely to become the “most sought-after
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Workplace bullying is social‚ psychological‚ verbal or physical abuse by employers or co-workers. Unfortunately‚ bullying does not only happen in the playground‚ but also in many workplaces. Many times‚ the workplace can feel a lot like high school: gossip‚ passive-aggressive behavior‚ and cliques. Bullies definitely exist in the work environment‚ though they are not easy to spot like the ones in grade school. Bullies in the work environment do not go around stealing lunch money and hitting kids
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is the Credit Agreement Act 75 of 1980 (hereinafter referred to as the Act) which replaced the Hire-Purchase Act 36 of 1942 as a result of Proclamation AG 17/1981 which states that “Subject to the provisions of this Proclamation‚ the Credit Agreements Act‚ 1980 shall apply to the territory of South West Africa.” The act regulates transactions where movable goods are purchased or leased on credit. It also applies to services rendered on credit. According to the Act‚ a credit agreement is a credit
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Introduction The focus of this paper is to better understand the factors that cause inequality in the workplace between men and women. Many women have difficulty advancing in the corporate world because of gender stratification. There are several factors that lead to the failure of women becoming authoritarian. For example‚ if a man were to demand his proceeding employees to complete a task in a harsh‚ almost barking manner‚ then each employee would listen. However‚ women have to find different
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Representative Heuristic in the workplace Heuristics in the Workplace Abstract In 1974‚ Amos Tversky and Daniel Kahneman proposed that when people make decisions‚ they will apply general “rules of thumb” which are called heuristics. The following will discuss one of three heuristics. It will apply the heuristic to a workplace scenario and offer a solution on how to persuade another to reach alternate conclusion. Which type(s) of heuristic(s) may be present in formulating your co-workers
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Diversity in the workplace is more than trust and respect; it is about the benefits that all will achieve by being united (Bethel‚ 2016). Truly‚ the United States of America is the melting pot of the world and its culture is extremely diverse. Ultimately‚ this diversity has caused cultural sensitivity in most organizations. Whereas‚ leadership “must be patient‚ understanding‚ willing to learn‚ and flexible” (Manning & Curtis‚ 2012‚ p. 279). Why would an organization choose a diverse workforce
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