effective target and creating more creative communication strategy. Keywords: Working wife‚ Perception‚ Norm‚ Schwartz Value‚ Household Purchase Decision‚ Family Decision Making Process 1. Introduction Family is an important unit of analysis in consumer decision-making field (Xia et al.‚ 2006)‚ but the vast interest in family as unit of analysis in research has not happened only until recently (So and Yao‚ 2006). Family is a main reference group when individual family member is
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CONSUMER BEHAVIOR 1.Consumer Orientation: A group of actions taken by a business to support its sales and service staff in considering client needs and satisfaction their major priorities. Business strategies that tend to reflect a customer orientation might include: developing a quality product appreciate by consumers; responding promptly and respectfully to consumer complaints and queries; and dealing sensitively with community issues 2.Learning: Measurable and relatively permanent change in behavior through experience
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Nature scope and importance of consumer behavior Consumer Behavior Meaning :Consumer behavior is defined as “The dynamic interaction of affect and cognition behavior by which human beings conduct the exchange aspects of their lives .This means that the buying actions of consumers are greatly affected by their thought process and their feelings experienced . Importance of consumer behavior : • Ever increasing intensity of competition • More aggressive competitors emerging with
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Introduction to Consumer Behavior What is Consumer behavior? – pg 6-8 Consumer Behavior The study of individuals‚ groups‚ or organizations and the processes they use to select‚ secure‚ use‚ and dispose of products‚ services‚ experiences‚ or ideas to satisfy needs and the impacts that these processes have on the consumer and society. Application of consumer behavior – pg 9-11 1) Marketing Strategy 2) Regulatory Policy Social Marketing The application of marketing strategies and tactics
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CHAPTER 3 – LEARNING AND MEMORY • Marketers understand that long-standing‚ learned connections between products and memories are a potent way to build and keep brand loyalty. • Learning is a relatively permanent change in behavior caused by experience (not always directly‚ but by observation of events that affect others). - An ongoing process - Ranges from simple association between a stimulus (product logo - Coke) to a response (“refreshing soft drink”) – to a complex series of cognitive
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UNIVERSITY OF BOTSWANA; FACULTY OF BUSINESS DEPARTMENT OF MARKETING CONSUMER BEHAVIOUR THEORY AND PRACTICE (MKT 201) COURSE OUTLINE SEMESTER TWO‚ 2011 Course Instructor: Dr R. Makgosa Email: Makgosa@mopipi.ub.bw; Office: 245/ 017; Office Telephone no: 3554060 Class Time: Tuesday 09.00; Thursday 08:00-10:00 Venue: 245-042. Consultation hours: Tueday 14:00-16:00; Thursday: 14:00-16:00 Nature of the Course Contemporary approaches to business emphasize the importance of adopting a
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Primary Sources 6 Secondary Sources 7 Limitations 7 Target Market 7 Cultural Factors 7 Gender Factors 7 Consumers Perception 8 Exposure: Deliberate 8 Attention: Low Involvement 8 Interpretation: Cognitive 8 Memory: Schematic 8 Short Term memory 8 Positive Perception 9 Negative Perception 9 Learning 9 Group Influence 10 How branding helps on buying behavior 10 Branding of ACI pure salt 10 Branding of Necessity Products 10 Positioning of Necessity Goods 11 Branding
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CHAPTER 1 QUESTION 1: Explain the concept of the 80/20 rule and why it is important to marketers. The 80/20 rule of marketing is derived from the broader Pareto Principle concept introduced by Italian economist Vilfredo Pareto in 1906. Pareto noted that the majority of wealth in a free market economy is concentrated within a relatively small group of people -- roughly 20 percent of the population. Importance of rule 80/20 to marketers: Marketing investment: relates to how money is spent on advertising
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which formal organizations establish the need for purchased products and services and identify‚ evaluate and choose among the alternative brands and suppliers’ ( Webster and Wind- Philip Kotler 12E ‚ Page 196) Definition of individual Buying or Consumer buying: Individual buying is defined as follows “The decision process and physical activity engaged in when evaluating‚ acquiring‚ using or disposing of goods and services”( Ignou Text Book) Some features of organizational buying are as
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Marketing and Behavior Kayla Larkin MKT 435 University of Phoenix 12.5.14 Delta Airlines has been carrying passengers since 1929 and has been a leading airline ever since. Delta now offers flights to over 900 destinations and is the premier choice of airline travel. Delta has been building a brand and implementing different marketing strategies to build upon the brand and gain more customer loyalty. Delta has become successful at this by paying close attention to consumer behavior. According
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