Course Outline Business Communication I Course Instructor: Prof. Manujata Contact: Faculty Room : F 15 (Sutlej) Course Objectives: • Understand Self • To enable understanding of basics of communication • To impart knowledge about communication theory and develop skills in oral and non verbal communication; listening and interpersonal skills Pedagogical Methods: • Lectures • Case Discussions • Written Assignments • Classroom Activities
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1. Introduction 1.1 Burberry was founded in 1856; originally focusing on producing ‘innovative functional outwear.’ Over the years Burberry has adapted to changing trends and tastes to suit the consumers wants and needs. Additionally the extension of their product portfolio‚ for example their perfume and accessories range‚ is a response to competition from leading brands such as Ralph Lauren and others. Burberry set out to create a luxury‚ premium brand image‚ however in recent years in Britain
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Burberry Introduction Burberry is a UK fashion brand that under the helm of creative director Christopher Bailey has defied the recessions in both the UK and US and global spending slowdowns to become one of the top 100 most valuable brands in the world with a vast product range‚ and an impressive portfolio of worldwide stores. In 2012 it ranked 51st in the FTSE 100 and had a market capitalisation of over 6.5 billion. Burberry’s main competitors are Armani‚ Coach‚ Polo and Gucci‚ their positioning
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When it comes to Burberry‚ it is widely believed that this brand is extremely well-known. Burberry is a great corporation with a glorious history. It was established in a small town named Basingstoke in UK by a twenty-one-year-old boy. At the very beginning it was just a small-scale tailor shop. By the year 1870‚ that tailor shop had grown to a large-scale general merchandise store because of its creation and high-quality products. An important year for Burberry was 1891‚ when the firm was formally
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Executive Summary Consumer behaviours have changed over the years; this is shown by consumers today purchasing a more healthy variety of products‚ as information today is known about products that was not known many years ago. Factors such as these‚ change the way we perceive and value products‚ as we now are more knowledgeable as well as manufacturers having by law to print the ingredients and content of the products ingredients on the back of most food products‚ allowing consumers to become more educated
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Consumer Behaviour Notes Lecture 1 – Overview of Consumer Behaviour Getting to Know Consumer Behaviour (CB) Marketing Decisions * Market segmentation is the basis of most marketing strategies‚ it involve identifying consumer groups with unique needs and/or purchasing processes‚ and developing specific marketing programs targeted at individual groups. * Target segment(s) * Single or multiple-target segments * Product positioning is the way a product or brand compares to its
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are within the direct control of the marketers. This doesn ’t mean that the other functional areas are not useful‚ but they are not "DIRECTLY" involved in the activities mentioned above. Similarly‚ within the study of Marketing Management‚ the "Consumers" or the "Customers" play a very critical role as these are the people who finally BUY the goods & services of the organisation‚ and the firm is always on the move to make them buy so as to earn revenue. It ’s crucial from both the points of view
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2.0 CONTENTS CONSUMER BEHAVIOUR AND PERCEPTION 2.1 WHAT IS CONSUMER BEHAVIOUR? It is necessary to understand consumer behaviour; this is based on the activities leading to the acquisition and use of goods or services‚ including decision-making processes that determine a purchase. In this process the consumer performs actions such as search‚ purchase‚ use and evaluation of products expected to be used to meet their needs (Solomon Michael‚ 2007). The activities‚ processes and social relations
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Psychological drivers of Consumer Behaviour 2.1. Motivation 2.1.1. Hierarchy of needs 2.1.2. Means-end chain 2.2. Perception 2.3. Learning 2.3.1. Behavioural learning 2.3.2. Cognitive learning 2.3.3. Brand loyalty 2.4. Beliefs and Attitudes 2.5. Lifestyle 3.0. Sociological drivers of Consumer Behaviour 3.1. Personal influence 3.2. Reference groups 3.2.1. Membership group 3.2.2. Aspiration group 3.2.3. Dissociative group 3.3. The family 3.4. Social class 3.5. Culture 4.0. Consumer Decisions Making process
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Chapter 1 Read pages 4 – 6 and 22 for digital revolution Consumer behaviour is defined as the behaviour that consumers undertake in seeking‚ purchasing‚ using‚ evaluating and disposing of products and services that they expect will satisfy their personal needs. Personal and organisational consumers (page 9) The personal consumer buys good and services for his or her own use‚ for use by the whole household‚ for another member of the household or as a gift for a friend. In all these contexts‚ the
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