Title of article: “The relationship between customer loyalty and customer satisfaction.” Reference of article: John‚ T.‚ Bowen‚ & Shiang‚ Lih.‚ Chen. (2001). The relationship between customer loyalty and customer satisfaction. International Journal of Contemporary Hospitality Management‚ 13(5)‚ pp. 213-217. Type of article: Scholarly_ research based article. SUMMARY The research is mainly conducted to identify and implement those factors in “hotel” that help to increase “customer
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www.ccsenet.org/ijms International Journal of Marketing Studies Vol. 4‚ No. 2; April 2012 Impact of Integrated Marketing Communication on Consumer Behaviour: Effects on Consumer Decision – Making Process Camelia Mihart (Kailani) Academy of Economic Studies Piata Romana No.6‚ Bucharest‚ Romania Tel: 40-731-338-803 Received: February 10‚ 2012 doi:10.5539/ijms.v4n2p121 Abstract Integrated marketing communication (IMC) is one of the most controversial areas of research‚ the concept marking a constant
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Eco-Labelling on Consumer Behaviour – Results of a Discrete Choice Analysis Katharina Sammer and Rolf Wüstenhagen* Institute for Economy and the Environment (IWOe-HSG)‚ University of St. Gallen‚ Switzerland Abstract Eco-labelling is an important tool to overcome market failure due to information asymmetries for environmental products. While previous research has discussed the importance of labelling‚ this paper provides empirical data on the influence of eco-labels on consumer behaviour for household
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ARABIC BLACBERRY In October 2007‚ the launch of the first Arabic Blackberry was announced in the United Arab Emirates. The device had Arabic language input and an Arabic interface. Up until this point‚ the Blackberry was restricted to US and European use. The new initiative to bring the Blackberry to the Middle East and Africa had begun. The UAE’s mobile phone provider telco Etisalat collaborated with the creators of the Blackberry‚ RIM (Research InMotion)‚ to create the Arabic version of the e-mail
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1822-6515ISSN 1822-6515 EKONOMIKA IR VADYBA: 2009. 14ECONOMICS & MANAGEMENT: 2009. 14 IMPACT OF TECHNOLOGY ADOPTION ON CONSUMER BEHAVIOUR Elina Gaile-Sarkane Riga T echnical University‚ Latvia‚ elina.gaile-sarkane@rtu.lv Abstract Fast development of equipment and technologies‚ economic globalization and many other external circumstances stimulate the changes in consumer behavior. Usually consumer behavior has drawn upon theories developed in related fields of study of human behavior such as psychology‚ sociology
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Consumer Behaviour For a product or service of your choice select a print or broadcast advertisement or campaign. Using appropriate theories and modules explain how your chosen marketing communication seeks to influence consumer behaviour. 1. Knowledge and understanding of psychological core: attention‚ perception‚ motivation‚ learning‚ attitude‚ and memory. 2. Knowledge and understanding of consumer culture: social class‚ household influences‚ personality‚ lifestyle‚ values and social
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CONSUMER BEHAVIOUR INDIVIDUAL ASSIGNMENT Self- image refers to the configuration of beliefs related to the self‚ the relationship between consumers and the products that they want to buy. According to Schiffman and Kanuk (2007:137) “consumers have a variety of enduring images of themselves. These self-images‚ or perceptions of self‚ are very closely associated with personality in that individuals tend to buy products and services and patronize retailers whose images or personalities relate in some
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on the basis of a few brands of a consumer durable. The study is significant to advertisement. The analysis shows significant difference between the various brands of a specific consumer durable with respect to personal variables .The finding suggests that there occurs significant difference at a given level of significance. INTRODUCTION Consumer impact and influence is growing. "Marketing has finally become a conversation. Not between corporations and consumers‚ but rather a global conversation
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Analyse consumer behaviour for specific markets Introduction One the most challenging concepts in marketing deals with understanding why buyers do what they do or don’t do. But such knowledge is critical for marketers since having a strong understanding of buyer behaviour will help shed light on what is important to the customer and also suggest the important influences on customer decision-making. Using this information‚ marketers can create marketing strategies that they believe will be
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In brand loyalty as much as if a consumer buy a product that is of lower quality than expected‚ consumer usually abandon allegiance to the brand. However‚ in fan loyalty consumer continues to buy team products even if the team that the fan supports continues to perform poorly. In Nature of Sports Marketing Article authors Andre Bühler and Gerd Nufer studied this subject. They mentioned that sports consumers are different in numerous ways from ordinary consumers of ordinary companies. For example
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