1. How does IKEA generate customer loyalty? IKEA obtains customer loyalty by continuously maximizing customer value with greater customer benefits and less customer costs. First of all‚ it offers customers leading-edge Scandinavian design at extremely low prices. IKEA has grasped the attributes and benefits that their customers look for‚ which are high quality‚ fashionable design and convenience with low price. It can offer these because it adds the country of origin effect to its products‚ for
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BEKAM TREATMENT CENTRE MISSION To tell other people the benefit of doing traditional as alternative treatment such as BEKAM. CORE VALUE Hygiene (sterilised equipment) Safe (not using blade) Syariah compliance (Male treat by male‚ women treat by women) Truthful / Honest (No hidden charges) Sincere (Advise based on the ‘’blood’’ structure) Economic (lowest price) VISION To introduce BEKAM as first choice treatment. SWOT Strength Certified Praticioner 10 years experience (Part-time8
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Main Points‚ Issues and Ideas of the article In today’s world‚ the competition is fierce and shareholders demand high return on investment. Thus‚ there is a need to maximize profitability. Increasing revenues while minimizing costs are ways to boost profits. The article “Managing Customer Value” suggests that customers might be the key to improve profits. Customers are assets to firms; they generate revenues. However‚ some assets generate more revenues than other. In order to foster maximum
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Unlike these other trends‚ however‚ it appears that skateboarding is here to stay. Q 1. What were some of the key characteristics of Vans’ earliest customers in the 1960’s and 1970’s? What was the public perception of skateboarding at this time? What was Vans’ competitive advantage at this time? What was its value proposition to customers? Answer: A skateboard is typically a specially designed plywood board combined with a polyurethane coating used for makes smoother slides and stronger durability
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Summer Internship Programme (SIP) Section A: Course Structure Section B: Schedule Section C: Guidelines for Report Preparation Section A: Course Structure 1. At the end of the 3rd trimester‚ each student is required to undergo a summer training of six to eight weeks duration in the industry by undertaking a real life project. 2. Students will undertake SIP under the supervision of two mentors—Supervisor appointed by the company and the Faculty Supervisor assigned to every student by the
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- The Theory of Consumer Behavior – the theory of utility • The theory of consumer behaviour may be analysed by either utility theory and / or indifference curve analysis. • Note: this course only requires students to be aware of utility theory. Indifference curve analysis is undertaken in year 2 and is not a requirement of this course Basic Principles of the theory of Consumer Behaviour • Consumers are rational optimisers • Consumers seek to maximise total utility • Utility is achieved by
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understand the following concepts Consumer Behaviour Theory- Ordinal Approach and Cardinal Approach Total Utility‚ Marginal Utility‚ Relationship between Total Utility and Marginal Utility Law of Diminishing Marginal Utility Utility Analysis and Consumer Equilibrium- One Good Case and Two Goods Case Consumer- Who is a Consumer? Anyone who purchases and consumes any goods and services for the satisfaction of his/her wants is called a consumer. A consumer spends the money available to him for
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Consumer Market and Consumer Behaviour Perception – Selective Distortion Perception Meaning – Perception is a process by which a person select‚ organize and interpret the information. People can interpret different kinds of perception and this can be form in 3 types of perception ; Selective Attention‚ Selective Distortion and Selective Retention. Selective Distortion The tendency for people to interpret most of the information to which they are already believe – means that marketers have
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Course Outline Business Communication I Course Instructor: Prof. Manujata Contact: Faculty Room : F 15 (Sutlej) Course Objectives: • Understand Self • To enable understanding of basics of communication • To impart knowledge about communication theory and develop skills in oral and non verbal communication; listening and interpersonal skills Pedagogical Methods: • Lectures • Case Discussions • Written Assignments • Classroom Activities
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Consumer Behaviour Notes Lecture 1 – Overview of Consumer Behaviour Getting to Know Consumer Behaviour (CB) Marketing Decisions * Market segmentation is the basis of most marketing strategies‚ it involve identifying consumer groups with unique needs and/or purchasing processes‚ and developing specific marketing programs targeted at individual groups. * Target segment(s) * Single or multiple-target segments * Product positioning is the way a product or brand compares to its
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